Ted Murphy Posted April 13, 2005 Share Posted April 13, 2005 I hate the fact that companies choose to outsource their call centers to another country then staff it with people who cannot speak english. I was trying to help a friend call up to get her interest on her mortgage and it took a looooooong while to understand the figures this fellow was trying to say. Ted Link to comment Share on other sites More sharing options...
Loves2Shoot Posted April 13, 2005 Share Posted April 13, 2005 I always feel that way when I get someone from the south on tech support. I wish they could speak english also Link to comment Share on other sites More sharing options...
Scooter Posted April 13, 2005 Share Posted April 13, 2005 Better yet, phone companies that use sales people in India. Besides the fact you can't understand what they are saying, usually the line is not crystal clear so you can't hear all the stuff they are mumbling. You think if they are trying to sell phone service, they would get a better connection. Dell's pretty bad now. Next to impossible to understand what they are telling you to do. Link to comment Share on other sites More sharing options...
Precision40 Posted April 13, 2005 Share Posted April 13, 2005 It all comes down to $$$ Why pay an American worker $20 an hour to answer the phone when you can get someone in India to do it for $3. "You want to form a union? Fine, we'll just outsource your position" Link to comment Share on other sites More sharing options...
jhgtyre Posted April 13, 2005 Share Posted April 13, 2005 I always feel that way when I get someone from the south on tech support. I wish they could speak english also <{POST_SNAPBACK}> As a guy from the South who works tech support I always love the comment "you don't "sound" like you're from the South." Unfortunately all of my favorite replies to this response are inappropriate for both this forum and the company for which I work. -ld Link to comment Share on other sites More sharing options...
Ted Murphy Posted April 13, 2005 Author Share Posted April 13, 2005 Personally, I like call centers located in the Southern US. It's about the last part of the US that is still polite to people. The call center guy I was talking about was from India and the connection was terrible and his english nonexistant. It was much better than it used to be; my college roomate was from India and the connection was so bad his mom often thought I was her son. Ted Link to comment Share on other sites More sharing options...
davidwiz Posted April 13, 2005 Share Posted April 13, 2005 Last week, my gf called the Microsoft tech support # b/c she was having problems installing the newest patch for XP. Call center was in India. Person stayed on the phone with her for about an hour while the patches downloaded (she was using a dial-up) and he gave her his email address. She says he started hitting on her, and was getting chatty, asking her what she did. When she told him she worked for the feds, he got real quite. Link to comment Share on other sites More sharing options...
MikeyG23 Posted April 13, 2005 Share Posted April 13, 2005 The Dell call center in India is a particular passion of mine. I was late on a single payment last year and got the dreaded phone call from India. I listened politely and told the caller that I would make the payment that day. He told me that I needed to make the payment NOW and that he would be glad to take my credit card info. I declined to do that with the thought in mind that was no way in h*ll I was giving CC info to someone over the phone and off-shore. He then asked for my checking account number and, with the same thought in mind, I again refused. He got pretty agitated and started running off at the mouth unintelligibly. All I could understand was that he wanted me to make a payment right then and why wouldn't I cooperate with him. I finally asked him where he was physically located and he replied New Delhi. I told there was his answer as to why I wouldn't be making a payment through him and hung up. Payment is on auto draft through my bank now so I don't have to go through all that again. Link to comment Share on other sites More sharing options...
Rifter Posted April 13, 2005 Share Posted April 13, 2005 2 of my last 3 jobs have been outsourced. It really sucks, what I would suggest, is to get on the company's website, and find a feeback link, and complain about out-sourced service. You would probably be surprised by the number of call centers located in Canada, since it is about 25% cheaper to put desks up there, too. Link to comment Share on other sites More sharing options...
Ted Murphy Posted April 13, 2005 Author Share Posted April 13, 2005 He got pretty agitated and started running off at the mouth unintelligibly. <{POST_SNAPBACK}> Kinda hard to say what I'm thinking without sounding very un PC. Most those folks are not very nice people. Ted Link to comment Share on other sites More sharing options...
MikeyG23 Posted April 13, 2005 Share Posted April 13, 2005 Kinda hard to say what I'm thinking without sounding very un PC. Most those folks are not very nice people.Ted <{POST_SNAPBACK}> It took me a while to compose this post for that very reason. Link to comment Share on other sites More sharing options...
warpspeed Posted April 13, 2005 Share Posted April 13, 2005 Over the last couple of months I've had the need to call Citibank and have found that about half the time I get India, the other I get a US CSR. The India CSR's that I have talked with all have a British accent. I can say the services has been no better nor worse fom one to the other. Link to comment Share on other sites More sharing options...
schmitz Posted April 13, 2005 Share Posted April 13, 2005 The India CSR's that I have talked with all have a British accent. Oh my, when I write this, it's cristal clear that I'm Dutch. Hey you cosmopolitans, in this country it's considered normal that one is able to understand and write English, German and at least a little bit of the French language in case of meeting Eric G. Link to comment Share on other sites More sharing options...
carinab Posted April 13, 2005 Share Posted April 13, 2005 The start up company my husband works for has opened an office in China. All the entry level engineers will be chinese. The starting pay per engineer is 1/4 that of the american counterpart. All the managers now have to learn chinese and travel to china on rotation every three weeks. This was sitting so badly with the american engineers that a few actually left the company. Management was worried so they appeased the remaining american engineers (including my hubby) by giving back the 10% pay cut that was made two years ago. I think the whole thing stinks...Particularly because the products they develop are high speed telephony/network systems. We don't need to be handing over superior technology to communists! Link to comment Share on other sites More sharing options...
XRe Posted April 13, 2005 Share Posted April 13, 2005 We don't need to be handing over superior technology to communists! <{POST_SNAPBACK}> Well, there have to be export licenses, etc - they can't send certain types of data to those engineers (as determined by the US government). Otherwise, they can easily buy those things and reverse engineer them, if they want, so.... They'll get the info, if they want it.... Link to comment Share on other sites More sharing options...
cking Posted April 13, 2005 Share Posted April 13, 2005 Cisco did the India thing also. What I found out was that cultural differences make the communication diffcult. I was constantly asking do you understand, the answer was always yes. But i knew the answer was NO. Well turns out they are worried about insulting us. Because to them if we ask do you understand and they say no, then they are telling us were idiots who can't explain our problem. So they are never going to tell you they don't understand. I still don't know how to get around this. Link to comment Share on other sites More sharing options...
XRe Posted April 13, 2005 Share Posted April 13, 2005 We've moved some of our functions - including our internal Helpdesk - to India, and have run into this same problem. The solution - cultural sensitivity training - FOR THOSE OF US IN THE US!!! I have to accept that the person on the other end of the phone is lying to me.... *That* gets to me. I'm open to tolerating communcations differences, but, sheesh.... Link to comment Share on other sites More sharing options...
carinab Posted April 13, 2005 Share Posted April 13, 2005 We don't need to be handing over superior technology to communists! <{POST_SNAPBACK}> Well, there have to be export licenses, etc - they can't send certain types of data to those engineers (as determined by the US government). Otherwise, they can easily buy those things and reverse engineer them, if they want, so.... They'll get the info, if they want it.... <{POST_SNAPBACK}> Yup, I know about those NSA visits - had a team visit a software company I used to work for over an educational license to some chinese university. I don't know how the heck this start up is getting around it. The chinese engineers will be working on pin outs on fpga chips as well as coding for some of the fpga chips. If I'm not mistaken, they've been tasked with redesigning a gigabit ethernet board my hubby designed last year. Maybe they only get one board layer that requires the work instead of the whole board....I still think it's stupidity materialized. Link to comment Share on other sites More sharing options...
DJPoLo Posted April 13, 2005 Share Posted April 13, 2005 Dell Call Center Part 1 Dell Call Center Part 2 -Chet Link to comment Share on other sites More sharing options...
bulm540 Posted April 14, 2005 Share Posted April 14, 2005 Dell Call Center Part 1Dell Call Center Part 2 -Chet <{POST_SNAPBACK}> Tell me that was not real!!!!!! Link to comment Share on other sites More sharing options...
bulm540 Posted April 14, 2005 Share Posted April 14, 2005 Call Botach and you think they have a call center. Link to comment Share on other sites More sharing options...
paraman1 Posted April 14, 2005 Share Posted April 14, 2005 My wifes call center job at HP was outsourced to India . I take it personally now when I get someone who barely speaks english when I call tech-support now . Link to comment Share on other sites More sharing options...
davidwiz Posted April 14, 2005 Share Posted April 14, 2005 Call Botach and you think they have a call center. <{POST_SNAPBACK}> sploorf!! You really need to provide somesort of warning before doing that! You owe me a new keyboard. The proper way is to put "C&C" (cats and coffee) warning in the subject line - that way one doesn't spill the hot coffee on the aforementioned cat, causing untold injuries to reader. Link to comment Share on other sites More sharing options...
bulm540 Posted April 15, 2005 Share Posted April 15, 2005 Call Botach and you think they have a call center. <{POST_SNAPBACK}> sploorf!! You really need to provide somesort of warning before doing that! You owe me a new keyboard. The proper way is to put "C&C" (cats and coffee) warning in the subject line - that way one doesn't spill the hot coffee on the aforementioned cat, causing untold injuries to reader. <{POST_SNAPBACK}> Sorry!!!! OUCH!!! Link to comment Share on other sites More sharing options...
SRT Driver Posted April 15, 2005 Share Posted April 15, 2005 A friend of mine told me to say this to an Indian call center worker that was rude. So in my best squishy mart voice I said: "Nonee chokree..mota decka" Rough translation: Little woman with big a**. She screached something and hung up. I think it really means something a little more harsh. Link to comment Share on other sites More sharing options...
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