rishii Posted June 29, 2019 Share Posted June 29, 2019 I dropped my rt1200 and broke it, totally my fault, i had it for years and out of warranty, and of course they don’t make it anymore i started to the search the internet for replacement parts, and I figured why not ask Dillon, sent them a email telling them I was a fumble fingered dummy and dropped it and ask if they had replacement parts. well they replied they had some and after I sent them a picture, they found one in their parts bin and sent it to me free of charge Thank you to Tim Vaughn and Wayne for making a me a very satisfied customer Link to comment Share on other sites More sharing options...
Hi-Power Jack Posted June 29, 2019 Share Posted June 29, 2019 Link to comment Share on other sites More sharing options...
Chrisyoung Posted June 29, 2019 Share Posted June 29, 2019 Got to love dillon customer service Link to comment Share on other sites More sharing options...
colt22man Posted July 20, 2019 Share Posted July 20, 2019 Great folks @ Dillon Precision. Bought a 550, from a local, all in a box, with case feeder. 1 month later I decided to assemble the press. It was a filthy mess. Lower crank was cracked. Case feeder body was bent slightly. I called Dillon to buy parts. They told me to box it up and send it to them. I did. 2 weeks later I received what appears to be a new 550 w/case feeder body setup ready to go. Truly amazing service. I have 4 Dillon machines. Love em and highly recommend them. Link to comment Share on other sites More sharing options...
perttime Posted July 20, 2019 Share Posted July 20, 2019 Great warranty and customer service. A part in the powder system of my ancient SDB broke. I sent and email with photo - and a spare was in the mail the next working day. No charge. Link to comment Share on other sites More sharing options...
RandyBaker Posted August 15, 2019 Share Posted August 15, 2019 Customer service at Dillion is top notch. When I first got into reloading I didn’t want to spend the money on a Dillion progressive...but wow am I glad I did. Link to comment Share on other sites More sharing options...
Sparky Posted August 20, 2019 Share Posted August 20, 2019 I've been reloading for over 49 years; the first 29 were with a Single Stage Press. Then I bought my first Dillon Press (SDB). I sold it and bought a 550B; which I have been using for 18 years. It has only been back to Dillon twice. In Jan I was in AZ, so I took it back to Dillon for a tune up. When I picked it up I thought they had given me a new press, it looked new, but was my old press. It has the same set of Dillon Dies (40sw) in that it's had since I bought it and it was used then. Great company and now the new Dillon 750 is out, wow....... Link to comment Share on other sites More sharing options...
683beretta Posted October 2, 2019 Share Posted October 2, 2019 I had a little problem with my SL900. the wad would not center and go into then hull consistantly. So I called Dillon CS and offered to buy some new wad fingers, (hull spreaders). They asked some questions and offered some solutions, and I said I would try them first. 2 days later I had new wad fingers. Not long after that I rounded up my empty shot bags to give back to the manufacturer, the bags totaled 69000 one ounce loads. I'm sold on Blue. Barney Link to comment Share on other sites More sharing options...
Paul B Posted October 2, 2019 Share Posted October 2, 2019 I can only second how really good Dillon has been about their warranty. I have two of their machines, a 650 and a 450 (that's right an antique 450) between the two the reloaded round count is well over 500,000. The 650 has had 3 broken cranks and 1 broken frame (probably from a "U" die for 38 Super) along with many many small parts. The 450 also has had many small parts replaced and new primer system parts continually. If the 450 has a weak point it is the primer system. Dillon always sends me the new parts free and even asks me to go through the rest of the machine to be sure I do not need anything else - you just do not get service like that anywhere else. Link to comment Share on other sites More sharing options...
920webb Posted October 27, 2019 Share Posted October 27, 2019 You can never go wrong with a Dillon I had mine for years sent it back for repairs a couple of time had no issues . Than when my crank broke again I had a Dillon operator talk me in to replacing it my self with the parts and a tool they sent out free of charge . Can't say I regret it I ended up learning a lot more about my press after that. Still the first company I recommend for a reloading press. I like the 550 . It is the Keep it simple stupid machine . Link to comment Share on other sites More sharing options...
stick Posted October 27, 2019 Share Posted October 27, 2019 I can only echo what others have said about Dillon. I like their customer service, you can call them and explain the part that's the problem and they know the name of the part. With some of their small parts, you actually get two or three. Dillon has my business for life, I'll never switch companies. Link to comment Share on other sites More sharing options...
hankdiesel Posted November 12, 2019 Share Posted November 12, 2019 They are the best in the business for a reason! Link to comment Share on other sites More sharing options...
CHA-LEE Posted November 20, 2019 Share Posted November 20, 2019 Dillon Precision is AWESOME!!! Link to comment Share on other sites More sharing options...
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