Khaot1c Posted April 19, 2023 Share Posted April 19, 2023 I posted this over in Sig Talk forum. I purchased a 320 Max a couple of weeks back. The Romeo3 Max looks to have gotten an 'update' on the buttons... There's a thread in the Open forums about a few people having issues with the dimmer button. I have 4 of these optics on other match/practice guns and they ALL have issues with the buttons. Either they don't register on the first/second press or they require a LOT of force in order to register... The 'new' buttons are flush and don't offer the tactile sound/feel when pressed. The pistol case is dated Jan of 2023. Old (REV1) on the left and new (REV2) on the right. Link to comment Share on other sites More sharing options...
motosapiens Posted April 19, 2023 Share Posted April 19, 2023 4 hours ago, Khaot1c said: I have 4 of these optics on other match/practice guns and they ALL have issues with the buttons. Either they don't register on the first/second press or they require a LOT of force in order to register... have you sent any of them back yet? we had one that had a button totally quit working that we sent back last year. Now our 2nd is getting dodgy. wondering if I need to wait until it completely fails, or if having to press it hard multiple times is enough. Link to comment Share on other sites More sharing options...
jpeters11 Posted April 19, 2023 Share Posted April 19, 2023 If the buttons are acting goofy, they can be sent in for fresh units. Done this a few times and they were replaced real quickly. Link to comment Share on other sites More sharing options...
shred Posted April 20, 2023 Share Posted April 20, 2023 I sent in two old R3Max for defective buttons a month or so ago. Got back two new ones. I didn't examine them to know if they're any different, but the proof is in the pudding so we'll see how they hold up. Link to comment Share on other sites More sharing options...
Dirty_J Posted April 20, 2023 Share Posted April 20, 2023 The ol’ Sig unofficial, non-generational product changes to solve issues they don’t want to admit to. When will the beta-testing on customers end?!?? Link to comment Share on other sites More sharing options...
GJM Posted April 20, 2023 Share Posted April 20, 2023 They replace defective units -- I consider their support of the R3 Max/XL to be excellent. Link to comment Share on other sites More sharing options...
Khaot1c Posted April 21, 2023 Author Share Posted April 21, 2023 On 4/19/2023 at 4:25 PM, motosapiens said: have you sent any of them back yet? we had one that had a button totally quit working that we sent back last year. Now our 2nd is getting dodgy. wondering if I need to wait until it completely fails, or if having to press it hard multiple times is enough. I haven't sent any in yet. I plan to do that soon. Link to comment Share on other sites More sharing options...
Boomstick303 Posted April 21, 2023 Share Posted April 21, 2023 On 4/19/2023 at 7:44 PM, Dirty_J said: The ol’ Sig unofficial, non-generational product changes to solve issues they don’t want to admit to. When will the beta-testing on customers end?!?? While Sig is a repeat offender on many platforms in regards to Beta Testing, wasn't everyone beta testing everyone's slide ride optics? None of them are bullet proof. Link to comment Share on other sites More sharing options...
motosapiens Posted April 22, 2023 Share Posted April 22, 2023 On 4/19/2023 at 7:44 PM, Dirty_J said: The ol’ Sig unofficial, non-generational product changes to solve issues they don’t want to admit to. When will the beta-testing on customers end?!?? free replacement forever.... i don't mind beta-testing I guess. Link to comment Share on other sites More sharing options...
Cuz Posted April 23, 2023 Share Posted April 23, 2023 5 hours ago, motosapiens said: free replacement forever.... i don't mind beta-testing I guess. Can't really argue with that, as long as you have a spare to use while the primary is off getting repaired. Link to comment Share on other sites More sharing options...
Bakerjd Posted April 24, 2023 Share Posted April 24, 2023 23 hours ago, Cuz said: Can't really argue with that, as long as you have a spare to use while the primary is off getting repaired. That's my issue. Well one of them. The other is they didn't seem to happy with me asking if I could warranty a R3m that I'm not the original owner of. Link to comment Share on other sites More sharing options...
mandiesel Posted April 28, 2023 Share Posted April 28, 2023 On 4/23/2023 at 8:40 PM, Bakerjd said: That's my issue. Well one of them. The other is they didn't seem to happy with me asking if I could warranty a R3m that I'm not the original owner of. did they ask for proof of purchase ? What was the end result ?? hoping they took care of you… I’ll be in the same boat here shortly. Link to comment Share on other sites More sharing options...
jpeters11 Posted April 28, 2023 Share Posted April 28, 2023 You can warranty ones bought secondhand. They don’t ask where you bought it, rounds fired, anything. Just serial and the issue. Send it in totally bare, keep your old battery tray, screws, all that. I think I’ve bought maybe 1 new Romeo 3 xl and have had like 8 warrantied without a problem. Link to comment Share on other sites More sharing options...
Bakerjd Posted April 29, 2023 Share Posted April 29, 2023 13 hours ago, mandiesel said: did they ask for proof of purchase ? What was the end result ?? hoping they took care of you… I’ll be in the same boat here shortly. They did it. Link to comment Share on other sites More sharing options...
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