norbyam22 Posted June 27, 2014 Share Posted June 27, 2014 Just got in touch with Stu from CZC (sorry for the name drop) Picked some mags up back in the day for my sp-01 tactical. SInce then, decided I do not need a decocker. Anyways: Had a couple questions... and got me all set up. I was going back and fourth reading topic after topic on the debate between shadow and standard sp-01 and then upgrades... Waiting... I can do it. Just don't like to all the time. I could have gotten an upgraded shadow sp01 in 6-8 weeks. SO, instead, I got all the parts I think I want, and a standard SP-01. Should be here Tuesday. and hopefully dirty by the fourth! Hammer, springs, trigger, sights etc. Still production legal. Don't get me wrong, I know that just because I am dropping these into the gun, it won't be great, or not as great as if a pro tuned it up... But it will be more to my liking. I did make a couple shoutouts to some other shops, made some initial communication with them, and have not heard from them in the past week. Stu at CZC was great with communication all the way. Probably why I ordered this up in 48 hours. Customer service is one of the things that drives me towards vendors. It wasn't just about making a sale, but helping me out; getting me what I wanted. I will definitely recommend CZC. Link to comment Share on other sites More sharing options...
mgardner Posted June 27, 2014 Share Posted June 27, 2014 Good customer service and some of the top shooters win with their product continually which means the guns are incredibly reliable. Link to comment Share on other sites More sharing options...
gdawgs56 Posted June 27, 2014 Share Posted June 27, 2014 (edited) I agree, CZC has great customer service. -Jason Edited June 27, 2014 by gdawgs56 Link to comment Share on other sites More sharing options...
Bunsen Posted June 29, 2014 Share Posted June 29, 2014 CZC has always been great for me!!! Link to comment Share on other sites More sharing options...
norbyam22 Posted July 9, 2014 Author Share Posted July 9, 2014 Well, I ordered up a pistol last week, it showed up in time for me to sign paperwork and wait another 48 hours... I had ordered a bunch of a parts to "drop in" (should have had the pro do it) but I was impatient. Had to fit some parts. Any questions I had, CZC took care of me. Now I will just need to throw my sights on... and I'll be good to go! Link to comment Share on other sites More sharing options...
Samuel Adams Posted July 10, 2014 Share Posted July 10, 2014 I ask for Stu specifically whenever I call the shop. Link to comment Share on other sites More sharing options...
Prov1x Posted July 10, 2014 Share Posted July 10, 2014 Stewart is the man! I can't say enough good things about his customer service attitude. He knows his stuff and always replies to my questions. Great guy! Link to comment Share on other sites More sharing options...
norbyam22 Posted July 13, 2014 Author Share Posted July 13, 2014 If he replies to everyone... and ya'll ask half as any questions as I do... How does he have the time... multitasking master Link to comment Share on other sites More sharing options...
flyingchipmunk Posted July 21, 2014 Share Posted July 21, 2014 I have made a few orders from them and continue to do so. I have sent them a few emails and gotten good responses and also called once to ask about fitting a part and they were super helpful. Link to comment Share on other sites More sharing options...
Pinka Posted July 21, 2014 Share Posted July 21, 2014 I've only called a couple times for some easy questions, Stuart actually answered the phone, no need to ask for him!!!! Link to comment Share on other sites More sharing options...
norbyam22 Posted July 21, 2014 Author Share Posted July 21, 2014 He was probably talking to you while emailing me... Link to comment Share on other sites More sharing options...
Gdub Posted July 29, 2014 Share Posted July 29, 2014 Ordered my SP01 from Stuart a couple of weeks ago. I got all the upgrades. The 8 week wait is killing me. He is great on the phone. Link to comment Share on other sites More sharing options...
basman Posted July 29, 2014 Share Posted July 29, 2014 Nothing but great service from CZC! Link to comment Share on other sites More sharing options...
MRevolutionIX Posted July 31, 2014 Share Posted July 31, 2014 So after having a pleasent experience ordering a czechmate through Stuart. A few days later I asked him through and email if they sell the skate board tape (triangular ones) that are found on their grips to replace some on my CTS. A few days pass with no response but in the mail box an envelop with skate board tape. Goes to show the great customer service they provide. Link to comment Share on other sites More sharing options...
trgt Posted July 31, 2014 Share Posted July 31, 2014 Stuart and CZ custom have helped me with several past (and pending orders), lots of parts, put up with many changed orders, and given great advice online and direct PM/email. Can't say enough good things about Stuart and the whole crew behind the scenes. Its pretty common for a shop to get overwhelmed with success, then once they are super busy, the level of service goes away. They are definitely busy there, and some times there is a little wait, but its worth it in my opinion for the service that remains top notch!! Link to comment Share on other sites More sharing options...
Samuel Adams Posted August 31, 2014 Share Posted August 31, 2014 I just bought a pistol and several extras to shoot USPSA. I've been a bit anxious because I need some of these extras prior to a major match coming up and one is on back order. Stu has been rather patient with me contacting him every couple of days. Link to comment Share on other sites More sharing options...
Haraise Posted August 31, 2014 Share Posted August 31, 2014 Very nice people. Very busy. Possibly related. That said, if you're looking for gunsmithing on time they're rather behind now. Already past when my build was supposed to be done, not even started yet. Link to comment Share on other sites More sharing options...
eerw Posted August 31, 2014 Share Posted August 31, 2014 Very nice people. Very busy. Possibly related. That said, if you're looking for gunsmithing on time they're rather behind now. Already past when my build was supposed to be done, not even started yet. PM me, let me know your order. will check on it Monday. only things generally not running at 8 weeks is Pro Teks and CTS builds. unless a lot of machining, welding etc required. Link to comment Share on other sites More sharing options...
Haraise Posted September 1, 2014 Share Posted September 1, 2014 PM sent. As I said, awesome service. Can understand a great smith getting lots of work! Link to comment Share on other sites More sharing options...
norbyam22 Posted September 2, 2014 Author Share Posted September 2, 2014 (edited) I wonder who feeds stu so he can read, type, smith, all day long. Maybe his bench/desk seat also has a built in john Edited September 2, 2014 by norbyam22 Link to comment Share on other sites More sharing options...
Quack Posted September 2, 2014 Share Posted September 2, 2014 Maybe his bench/desk seat also has a built in john Or maybe he wears Depends. Link to comment Share on other sites More sharing options...
MRevolutionIX Posted September 11, 2014 Share Posted September 11, 2014 Once again Stuart delivers! Had an issue with a Shadow Custom (new) that I purchased from another gun shop. The front sight seemed to be machined wrong and was sitting on the slide crooked. Emailed Stuart (not anticipating a response since it was after hours) and he replies back in minutes. New front sight is on the way. With customer service like this why would you want to buy anywhere else! Link to comment Share on other sites More sharing options...
KOBGT Posted September 11, 2014 Share Posted September 11, 2014 Stuart gives very good service and excellent follow up! Link to comment Share on other sites More sharing options...
m1agirl Posted September 11, 2014 Share Posted September 11, 2014 Guys at CZC are great. I emailed them a list of how I wanted my SP01 to perform, they emailed me back promptly, with part numbers and step by step instructions for self install. Link to comment Share on other sites More sharing options...
norbyam22 Posted September 11, 2014 Author Share Posted September 11, 2014 I went with the self install as well... needless to say... stu was there to support me and hold my hand the entire way. Link to comment Share on other sites More sharing options...
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