I’ve been giving some though lately of upgrading to a Mark 7 Evolution from my 1050 with autodrive pro. The only thing holding me back is how terrible my experiences with Mark7 customer service has been.
When I received my autodrive pro the primer check sensor was DOA, it took me over 3 months to navigate their customer service and get a new sensor. Later on I purchased their powder check sensor, it also arrived DOA. I submitted a support ticket, after receiving no response over a week later and not wanting to deal with it, I returned the powder check sensor.
My impression of their CS is that it stinks, and I’m glad I havent had a serious problem with my autodrive pro. That said I really like the feature of their new presses, but I don’t want to wait weeks or even months to get help when I need it.
So, has anyone had good experiences with their CS? Or are my experinces normal?