JRBean Posted June 18, 2005 Share Posted June 18, 2005 Dillon's customer service has to be the best that I've ever seen. The crank cracked on my 650 and galled the pin that it pivots on. I called dillon and received my replacement parts 3 days later. No hassle or run around. You simply can't find service like this anymore. Link to comment Share on other sites More sharing options...
Loves2Shoot Posted November 22, 2005 Share Posted November 22, 2005 I did something stupid and once again Dillon sent me free parts and they didn't even make me embarrass myself by explaining how I could have broken the parts I did. HINT don't force the downstroke on a 1050, it can generate a LOT of force. Link to comment Share on other sites More sharing options...
Nik Habicht Posted November 22, 2005 Share Posted November 22, 2005 I did something stupid and once again Dillon sent me free parts and they didn't even make me embarrass myself by explaining how I could have broken the parts I did. HINT don't force the downstroke on a 1050, it can generate a LOT of force. Break the mainshaft? That's my forcing it accomplishment........ Link to comment Share on other sites More sharing options...
Loves2Shoot Posted November 22, 2005 Share Posted November 22, 2005 Holy cow, I don't feel so silly now I forgot to adjust the little white plastic piece that pushes the cartridge over in the priming stage when I changed it from .40 to .38 super. I made a primer go bang. Time for a new primer tube and the little plastic piece on the top of the low primer sensor. I'm glad I have a 1050. I would hate to see a whole primer tube go up. Link to comment Share on other sites More sharing options...
bierman Posted November 23, 2005 Share Posted November 23, 2005 (edited) Dillon's customer service has to be the best that I've ever seen. The crank cracked on my 650 and galled the pin that it pivots on. I called dillon and received my replacement parts 3 days later. No hassle or run around. You simply can't find service like this anymore. +1!! Even when its my own darn fault. Edited November 23, 2005 by bierman Link to comment Share on other sites More sharing options...
ExtremeShot Posted November 23, 2005 Share Posted November 23, 2005 I got my 650 out of the box, set it up, and loaded 100 primers and powder. I got 25 bullets made and then BOOOOOM. ...I accidentally let go of the handle and it set off the remaining 75 primers. My ears are still ringing! I'm glad I have a 1050. I would hate to see a whole primer tube go up. Link to comment Share on other sites More sharing options...
iweiny Posted November 23, 2005 Share Posted November 23, 2005 I got my 650 out of the box, set it up, and loaded 100 primers and powder. I got 25 bullets made and then BOOOOOM. ...I accidentally let go of the handle and it set off the remaining 75 primers. My ears are still ringing! I don't quite get how you did this? Was the handle at the bottom of the stroke and you let go and it flew up and lit off the primers? Even then I don't understand how it happened. Pictures? Ah well, just another thing to worry about I guess... Ira Link to comment Share on other sites More sharing options...
ExtremeShot Posted November 23, 2005 Share Posted November 23, 2005 I was pulling down on the handle (which in turn causes the press to go up) and accidentally let go of the handle. When you let go of the handle, the weight of the press and the momentum sends it past the neutral position and in the direction you press a primer. The primer that was about to be seated went off, then it chain-reacted around the circle primer wheel, and then chain-reacted up the primer tube. Dillon replaced all the blown up parts for free. Darren I got my 650 out of the box, set it up, and loaded 100 primers and powder. I got 25 bullets made and then BOOOOOM. ...I accidentally let go of the handle and it set off the remaining 75 primers. My ears are still ringing! I don't quite get how you did this? Was the handle at the bottom of the stroke and you let go and it flew up and lit off the primers? Even then I don't understand how it happened. Pictures? Ah well, just another thing to worry about I guess... Ira Link to comment Share on other sites More sharing options...
oddjob Posted November 25, 2005 Share Posted November 25, 2005 I understand Dillon won't give the no "BS Policy" for 1050's, but they took care of me. I sent them my 1050 and said "fix it...replace whatever needs replacing". Got it back a few weeks later with no charge. $146.00 worth of "fix it". (Hope I didn't get anyone at Dillon in trouble!) Link to comment Share on other sites More sharing options...
al503 Posted November 25, 2005 Share Posted November 25, 2005 (edited) Dillon's customer service has to be the best that I've ever seen. The crank cracked on my 650 and galled the pin that it pivots on. I called dillon and received my replacement parts 3 days later. No hassle or run around. You simply can't find service like this anymore. +1!! Even when its my own darn fault. Yup. I was doing some serious reloading one afternoon. The 1050 was running great (OAL's were within .001 and the primers were seating exactly at .003 every time and powder drop did not vary.) Anyway, I'm trying to reload as fast as I can (loading 40's with titegroup so no powder spillage) which is probably 1000-1100 r/hour when all of a sudden, WHAM!. There was a rock stuck in one of the cases. I not only bent the decapping pin, I bent the entire pin assembly. I called Dillon up and without question, 'We'll send you out another.' I then ordered some other stuff so I could at least pay for the shipping. What a great company! They have a customer for life. No BS Edited November 25, 2005 by al503 Link to comment Share on other sites More sharing options...
AikiDale Posted February 13, 2006 Share Posted February 13, 2006 Another kudo for Dillon service. During my recent move the case feed tube for my 650 managed to become a chew toy for my Airedale puppy. She is not shy at all about sticking her nose into boxes where it does not belong.... When I called Dillon to purchase a new one they sent it out under warranty, even though I tried to pay for it. Thanks again to Dillon for great products and great service! Link to comment Share on other sites More sharing options...
open17 Posted February 13, 2006 Share Posted February 13, 2006 Had a set of Dillon's HP-1 electronic earmuffs. One side quit on me. W-A-Y off of warranty, I think I bought them in 2002. Called Dillon, they said send them in and we will see if we can repair them. 10 days later I recieved a NEW pair, No Charge. Gotta love Dillon--they even warranty the stuff that's 2 years off of warranty! Link to comment Share on other sites More sharing options...
dirtypool40 Posted February 13, 2006 Share Posted February 13, 2006 I called Dillon up and without question, 'We'll send you out another.' I then ordered some other stuff so I could at least pay for the shipping. What a great company! They have a customer for life. No BS I have the same personal policy, whenever possible (try to buy to pay for shipping). The guy I spoke to this morning was obviously very knowledgeable, very patient, and made no attempt at covering up that maybe a mistake had been made, even by the rep before him I spoke to last week. His attitude was what it should be, "there's a problem? ok, let's fix it." The last guy sent me half an order of locater pins, and charged me for other bits I probably threw away. Pete walked me through some things and once we had a list, just said, "Ok, it'll be there Wednesday". I had to stop and ask him what I owed. Nothing. Again, part of this problem is because the machine was put together wrong, but the rest is me not properly unpacking and, throwing some small bits away. Bravo Dillon. Link to comment Share on other sites More sharing options...
sargenv Posted February 17, 2006 Share Posted February 17, 2006 (edited) I think I just talked to Either Dennis or Darrel... ? I called in about getting a couple extra shell plates. I asked if we could get them and he said, "I'll sell you the building if you like.." Well, solved that problem of breaking shell plates by picking up a couple of extras. Nice people Vince Edited February 17, 2006 by sargenv Link to comment Share on other sites More sharing options...
Adam B Posted July 14, 2007 Share Posted July 14, 2007 (edited) [Note: merged thread] I know that it has been said before but I cant even begin to explain how fantastic those guys are! My powder measure body broke and they are sending me a replacement, no questions asked and I don't even have to send the broken part back to them! Those guys rock, if you are thinking about getting a Dillon don't even hesitate, and make sure you buy it from Brian's store! Edited September 17, 2010 by Flexmoney Link to comment Share on other sites More sharing options...
XD Niner Posted July 15, 2007 Share Posted July 15, 2007 +1000! Link to comment Share on other sites More sharing options...
dajarrel Posted July 15, 2007 Share Posted July 15, 2007 My only loader recommendation to new shooters is Dillon dj Link to comment Share on other sites More sharing options...
Flexmoney Posted September 17, 2010 Share Posted September 17, 2010 I just got this email for something I merely requested. (nothing broke) No charge part(s) on the way! Thank you, Dillon Precision Products, Inc. Link to comment Share on other sites More sharing options...
liljohnnie Posted September 17, 2010 Share Posted September 17, 2010 The only parts i have ever broken on my 650 are made of plastic. C'mon what company warranties plastic parts? Dillon is the anti-Hewlett Packard,i wish they sold computers too. Link to comment Share on other sites More sharing options...
bbbean Posted September 17, 2010 Share Posted September 17, 2010 When I stuck a primer in a primer tube, their immediate response was to simply replace it, complete with extra ends and clip. A company that replaces their product when someone else's product or the user's technique is to blame is a company that earns my loyalty. Link to comment Share on other sites More sharing options...
Dave.O Posted September 17, 2010 Share Posted September 17, 2010 You absolutely cannot beat the customer service of Dillon... A true no B.S. warranty... Link to comment Share on other sites More sharing options...
Pat Miles Posted September 17, 2010 Share Posted September 17, 2010 Dillon is like no other company in the world... no matter what said company sells. Pat Link to comment Share on other sites More sharing options...
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