TH3180 Posted March 4, 2014 Share Posted March 4, 2014 Hold on, a human finally picked up. Link to comment Share on other sites More sharing options...
outerlimits Posted March 4, 2014 Share Posted March 4, 2014 Hold on, a human finally picked up. Get even-put them on hold! Link to comment Share on other sites More sharing options...
Gary Stevens Posted March 4, 2014 Share Posted March 4, 2014 Remember though, your call is important to them. Link to comment Share on other sites More sharing options...
Nik Habicht Posted March 5, 2014 Share Posted March 5, 2014 Hold on, a human finally picked up. Get even-put them on hold! No problem -- if it's too long company policy will dictate that they hang up and move on to the next call..... Link to comment Share on other sites More sharing options...
Nik Habicht Posted March 5, 2014 Share Posted March 5, 2014 I hate being on hold. I hate being on hold without a reasonable explanation even more..... Link to comment Share on other sites More sharing options...
sperman Posted March 5, 2014 Share Posted March 5, 2014 I hate when the operator picks up, barely speaks the english language, and their only understanding of the product is a script in front of them. Link to comment Share on other sites More sharing options...
Hi-Power Jack Posted March 5, 2014 Share Posted March 5, 2014 I LOVE being on hold. Gives me an opportunity to play Solitaire on the computer. But, 10 minutes is enough. Link to comment Share on other sites More sharing options...
sfchorn Posted March 5, 2014 Share Posted March 5, 2014 I hate the taped message that says "Due to unusually high call volume....." If I get that message every time, it isn't a problem with your call volume. It's a problem with your staffing volume. Hire more people! Link to comment Share on other sites More sharing options...
gm iprod Posted March 6, 2014 Share Posted March 6, 2014 Hire better people. Link to comment Share on other sites More sharing options...
outerlimits Posted March 6, 2014 Share Posted March 6, 2014 Hire English speaking people! Link to comment Share on other sites More sharing options...
HRider Posted March 7, 2014 Share Posted March 7, 2014 Yep, I hate it too. The company that I work for has several million dollars worth of medium voltage switchgear, distribution panels and MCCs. I changed a display in one cabinet the other day and needed to change the CT ratio for it to read accurately. I followed the manual, didn't work. I tried other things, still didn't work. I called their customer "service", picked my way through layers of automated crap (to better serve me) and finally got to talk to a human, who, after I explained my problem to him, quoted the manual. I told him that I had tried that and he said he was not knowledgeable on this particular product and transferred me to the Atlanta service center. I again waded through the automated crap, stayed on hold and then got an answering service, where I left a message. They never called back. It is a good thing that this isn't keeping my mills from running. Hurley Link to comment Share on other sites More sharing options...
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