This is not a Rebuttal! this is a similar story, i didn't want to start a new thread.
this all started 9/1/2007.
i've had a family plan with verizon for many years. my son need a pda type phone for medical school (to be able to download reference text), however, the contract didn't end november 2007. verizon had a hype going stating that you can renew your contract and upgrade your phone two months before the ending of you contract. i though, if i go into a store a couple of days before the the two month period, maybe they'd cut me a break, (without a contract the pda phone was around $600, with a contract it was $199).
so, i go to the verizon store and the saga begins. i asked the CSR since it was a couple of days before the next month, could i go a head and upgrade my son's phone. the CSR pulls my account up and says there's nothing he can do until the next month. i say thanks, and leave.
i go home to see if i can maybe get something done online (you can view your verizon account online). when i pulled my account up, i noticed there was another phone number on my account! WTF? i call the customer support number (not india). they tell me this is an air card i got at the store. i told them i didn't get an air card or anything at that store today. they said i'd have to go back to the store to get it straightened out. well off i go.
i get to the store, show the number, tell them i just came in to ask a question and get this air card on my account and want it taken off. they said they take care of it, no problem, some times accounts are left open by mistake (yeah right!). now, remember this was 9/1/07.
my bill usually comes in around the 20th of the month, guess what? the air card number is still on my accont with a charge of $50 + all the fees. i get my bill and go to the store, again. the manger said she take care of it for me. a few days later i check my account again. there's $50.00 + fees credit on my account, but the air card number still shows up as if i own it.
around the middle of october i go back to the store and show the manager that the air card is still on my account and i'm still being charged. she said definitely, she will fix it this time. i was steaming, but let it go this time.
the first of november, i check my online account. the air card number is gone, but now there is $175 + taxes, fees and late fee(for early termination of contract) which puts this part of the bill at $208.00!!! WTF?!!! i call the customer support number again, they are very sorry and will correct the charge.
the bill comes in november 20th. there's a credit of only $175. there's a balance of $31 + a $5.00 late fee. they failed to credit the taxes and usage fees, of course. so finally i call again on nov. 23, 2007 and they have take the $36 off my bill.
i sure hope this is the end of this saga.
lynn