pcar157 Posted July 28, 2021 Share Posted July 28, 2021 Recently I was in the process of removing the CZ Custom optic plate from my Shadow 2 OR. After heating the screws with a soldering iron to loosen the Loc-tite, not just one but both screw heads broke off. Now what to do? I tried drilling out the one screw and was getting no where. Stuart Wong and CZ Custom to the rescue. Called Stuart, told him the problem, emailed photos of the slide, he checked with their gunsmiths and Stuart responded "Send it in, we can take care of it". Ten days later I receive a shipping notice that the slide is on its' way back to me. I called Stuart to see what the cost is for the service work. Lo and behold, Stuart says "we took care of it, just our customer service, there is no charge". Naturally I was surprised but given that all my previous service work (and purchases) performed at CZ Custom was superb, this is just one more example of why CZ Custom is my go to shop for all things CZ. Stuart and the gang are (and have been) awesome. THANK YOU STUART! Link to comment Share on other sites More sharing options...
Tok36 Posted July 28, 2021 Share Posted July 28, 2021 Good stuff. Glad to hear that things worked out well. Link to comment Share on other sites More sharing options...
Ozy Posted July 29, 2021 Share Posted July 29, 2021 Great to hear. I absolutely conquer - czc are good people to deal with! Link to comment Share on other sites More sharing options...
Johnnymazz Posted July 29, 2021 Share Posted July 29, 2021 Top notch facility. Stuart is my go to man for all my pistols. Link to comment Share on other sites More sharing options...
Malarky112 Posted July 31, 2021 Share Posted July 31, 2021 Any idea why the screw heads broke off? What kind of screws, where were they purchased? Link to comment Share on other sites More sharing options...
Teeto Posted July 31, 2021 Share Posted July 31, 2021 ive got a shadow 2 orange w/ upgrades on order from CZC and stuart has been nothing short of impeccable in answering my questions. amazing cs. Link to comment Share on other sites More sharing options...
iLift45s Posted July 31, 2021 Share Posted July 31, 2021 Awesome bro!! Stuart is nothing but nice and professional to work with. He answers emails and talks on the phone. He recently got my Checkmate set up for Open division and did an action job on it. I was so impressed when I got it back. CZ Custom is top notch. Glad they could fix your pistol. Link to comment Share on other sites More sharing options...
pcar157 Posted August 2, 2021 Author Share Posted August 2, 2021 (edited) On 7/31/2021 at 12:07 AM, Malarky112 said: Any idea why the screw heads broke off? What kind of screws, where were they purchased? I have no idea why the heads broke off. I had the screws torqued to 18 in lb and a bit of loc tite. Prior to attempting to remove, heated the screws with a soldering iron to a point where they were hot and then boom, both heads broke off. Edited August 2, 2021 by pcar157 Link to comment Share on other sites More sharing options...
hlsccsfa Posted September 6, 2021 Share Posted September 6, 2021 Good to hear. I am planning to have my slide milled for SRO by them. Link to comment Share on other sites More sharing options...
yigal Posted September 6, 2021 Share Posted September 6, 2021 On 7/28/2021 at 3:19 AM, pcar157 said: Recently I was in the process of removing the CZ Custom optic plate from my Shadow 2 OR. After heating the screws with a soldering iron to loosen the Loc-tite, not just one but both screw heads broke off. Now what to do? I tried drilling out the one screw and was getting no where. Stuart Wong and CZ Custom to the rescue. Called Stuart, told him the problem, emailed photos of the slide, he checked with their gunsmiths and Stuart responded "Send it in, we can take care of it". Ten days later I receive a shipping notice that the slide is on its' way back to me. I called Stuart to see what the cost is for the service work. Lo and behold, Stuart says "we took care of it, just our customer service, there is no charge". Naturally I was surprised but given that all my previous service work (and purchases) performed at CZ Custom was superb, this is just one more example of why CZ Custom is my go to shop for all things CZ. Stuart and the gang are (and have been) awesome. THANK YOU STUART! With such a service it can damage the stigma of CZ Europe Link to comment Share on other sites More sharing options...
45 Raven Posted September 6, 2021 Share Posted September 6, 2021 Another endorsement for Stuart and the gang at CZC. It just doesn't get any better when it comes to great customer service. Stuart is an absolutely unique individual. Alway patient, terrific listening skills, honest answers to all your questions, and extremely knowledgeable! CZC has done several pistols for me, and currently I have a Shadow 2 in their shop for direct milling and installation of a Trijicon SRO. Link to comment Share on other sites More sharing options...
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