Bruce Posted April 9, 2004 Share Posted April 9, 2004 Called Chuck to make an order on Thursday morning, had a good chat, took care of business. UPS guy comes in this morning (Friday) with my stuff! Man, that is great service. Thanks Chuck. Link to comment Share on other sites More sharing options...
BDH Posted April 9, 2004 Share Posted April 9, 2004 Not only does he give good service, but he SUPPORTS us as well!! Any time I can buy something from Chuck, I do and will.... Link to comment Share on other sites More sharing options...
short_round Posted April 9, 2004 Share Posted April 9, 2004 Me too. Link to comment Share on other sites More sharing options...
rhino Posted April 9, 2004 Share Posted April 9, 2004 Chuck B. rules! He's not a bad little shooter, either. He has learned from my example. Link to comment Share on other sites More sharing options...
DougBarnes101 Posted April 9, 2004 Share Posted April 9, 2004 Chuck does rule! I ordered 6 Chip McCormick 10 round mags from him next day they show up in the UPS. Next I ordered a Safariland inner and outer belt. Same thing they show up in the UPS the next day. I know it's not that far from KY to Indy but to take the time to be sure the orders go out the same day shows one heck of a great customer service policy. GO CHUCK! Link to comment Share on other sites More sharing options...
BDH Posted April 9, 2004 Share Posted April 9, 2004 He's not a bad little shooter, either. He has learned from my example. Really??? Okay, I got it!! Link to comment Share on other sites More sharing options...
3quartertime Posted April 9, 2004 Share Posted April 9, 2004 Chuck's level of service is pretty extraordinary these days, and I know he prides himself on it. Stopped counting the money he has saved me from his advise on purchases and gunsmithing ideas... Ditto,,, Chuck Rules!!! Link to comment Share on other sites More sharing options...
BrianH Posted April 9, 2004 Share Posted April 9, 2004 Is calling better than web ordering? I know some joints make web orders a low priority, but sometimes it's easier.... Link to comment Share on other sites More sharing options...
kdj Posted April 9, 2004 Share Posted April 9, 2004 I'm another person who's ordered a lot from Chuck. Absolutely first class service, even to the point of checking when I was clearly not thinking He'll continue to get business from me! Kevin Link to comment Share on other sites More sharing options...
rhino Posted April 9, 2004 Share Posted April 9, 2004 Really??? Okay, I got it!! Well, okay ... he's learned a little on his own too. Link to comment Share on other sites More sharing options...
Shooter Grrl Posted April 9, 2004 Share Posted April 9, 2004 Is calling better than web ordering? I know some joints make web orders a low priority, but sometimes it's easier.... I order through the website when I get really busy at work and it's the same as calling him - but y'all are preaching to the choir again Link to comment Share on other sites More sharing options...
Loves2Shoot Posted April 9, 2004 Share Posted April 9, 2004 I've had awesome service by calling, not as great with the web (2 weeks) but I've only used the web once. If only all business people where like Chuck. Link to comment Share on other sites More sharing options...
kdj Posted April 9, 2004 Share Posted April 9, 2004 All my orders except 1 have been via the web site and occationally e-mail, and I get stuff with 1 day delay. Link to comment Share on other sites More sharing options...
old shooter Posted April 10, 2004 Share Posted April 10, 2004 You know what I like about Chuck? He will stay on the phone and make sure everything is ok and all questions answered as if you are the only person that is going to call him today. I try not to be a phone hog, but always have the feeling that I am just calling a buddy to get something. Mike Link to comment Share on other sites More sharing options...
chuckbradley Posted January 7, 2005 Share Posted January 7, 2005 Mike, that is what I try to do. I take each call as if its the only one. Sometimes it gets crazy around shipping time and I may sound a littel rushed. Also when you call and I dont answer, most likely I am on the phone and it is a policy of mine that I dont interupt an existing phone call to take another or put people on hold. If I am expecting an important call I may occasionaly break that policy. I have voicemail, leave a message and I will call right back most the time. Ok someitmes i get sidetracked or go to a kids ballgame. Call ins and web orders get the same priority. Just that call ins know when they place the order if i happen to be out of something. Web orders do not and I have to get in touch with you to see what you want to do. I appreciate all the kind words. I will try to keep it up and work to be worthy of your business. Chuck Link to comment Share on other sites More sharing options...
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