cpty1 Posted January 27, 2006 Share Posted January 27, 2006 It's seems there are more and more companies out there, people offering products, or doing work, that won't return emails or phone messages. I've contacted four companies over the last few weeks, some of them for the second or third time, to order product, obtain information on distributor or dealer requirements, or get them to do work of some kind. They won't respond or even acknowledge they've received my request. What a way to do business! There's a wide spectrum IMO between excellent customer service and plain ol' common courtesy. These companies and individuals are a long way from providing either. Link to comment Share on other sites More sharing options...
vluc Posted January 27, 2006 Share Posted January 27, 2006 (edited) I totally agree, with one of them being a company referenced here on the forum! Edited January 27, 2006 by vluc Link to comment Share on other sites More sharing options...
cpty1 Posted January 27, 2006 Author Share Posted January 27, 2006 Glad to hear it's not just me. I'm not naming names. Link to comment Share on other sites More sharing options...
Merlin Orr Posted January 28, 2006 Share Posted January 28, 2006 + 1 - You hear about someone offering the ultimate product/service and when you call & e mail - nada for a response! Link to comment Share on other sites More sharing options...
blackdragon Posted January 28, 2006 Share Posted January 28, 2006 As someone who answers emails on a daily basis, I agree with you guys! Ivan Link to comment Share on other sites More sharing options...
chuckbradley Posted January 28, 2006 Share Posted January 28, 2006 I hate it too. I have one company who hasnt shipped stuff to me in 6 months. They called in December to say I would have product in a matter of weeks. My order is about $18,000.00. Still no product and my emails go ignored. Getting product from suppliers is the most frustrating part of my business. I know how those unanswered emails leave me frustrated so i answer every one i get and return every phone call. May not always make contact on the phone calls but at least I attempt it. Sometimes I cant. Just some advice , if leaving a voice mail be sure to leave a number and the area code and speak clearly. There are times I cant return a call becasue of these reasons. I also hate companies that have web pages with contact info and it isnt right or they wont answer email. I was tryingto buy a chimney cap a few weeks ago. I found the one I wanted to help stop downdraft. I emailed the manufacturer(several people in the company at that) for information as to where to find them or if I could buy direct. No response from anybody! Just makes me wonder how they stay in business. Link to comment Share on other sites More sharing options...
shred Posted January 28, 2006 Share Posted January 28, 2006 Lots of companies seem to like the "we'll get to e-mail when we get to it, we really want to talk to our customers on the phone". Me, I don't like that much, though given the volume of crap that comes into a published e-mail address these days, I'm not surprised why some don't (also why you should click the read-reciept button-- make sure they really got it and it didn't get dumped by a spam filter) Link to comment Share on other sites More sharing options...
GeorgeInNePa Posted January 30, 2006 Share Posted January 30, 2006 (edited) +1 Damn right, if your webpage has contact info that includes an email address, at least have the common courtesy to check your damn email and send an answer. I am sick and tired of emailing an IPSC/USPSA business and receiving NO, NADA, ZIP in response! The target audience for suppliers in our game is not so large that you can't at least send an email that says you don't have what the customer wants. PS This is NOT directed at anyone who has responded to this thread so far. Nor the original poster. Edited January 30, 2006 by GeorgeInNePa Link to comment Share on other sites More sharing options...
Kimberkid Posted January 30, 2006 Share Posted January 30, 2006 ditto, i emailed a company considered by many to have the finest customer service reputation in this industry over a week ago with a question so that once answered, I can fill out a $300 order, and as of yet have gotten only the computer generated response saying that my email was recieved and they will respond at their earliest convience. Link to comment Share on other sites More sharing options...
al503 Posted January 30, 2006 Share Posted January 30, 2006 $.02: as was mentioned here, if you aren't going to answer your e-mails, don't give it out. How hard is that? If they can get away without providing good customer service, so be it. However, they are losing a lot of revenue from my disposable income. I always vote with my wallet. Link to comment Share on other sites More sharing options...
Cameron Posted January 30, 2006 Share Posted January 30, 2006 But they cash you check... Link to comment Share on other sites More sharing options...
cpty1 Posted January 31, 2006 Author Share Posted January 31, 2006 (edited) Chuck, you're being completely unreasonable. Just what kind of customer service do you expect on an order of only $18,000. And here I am packing up a $20 AGrip so it can go out the next day. Go figure....... Edited January 31, 2006 by cpty1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now