ChuckS Posted April 16, 2015 Share Posted April 16, 2015 Got the 8:00 problem again tonight: (IP address 71.107.132.75) VNC at ~ 2002 PDT Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@brianenos.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. retry at 2004 PDT time out error retry at 2006 PDTBack alive. Link to comment Share on other sites More sharing options...
benos Posted April 16, 2015 Share Posted April 16, 2015 Passing it on... Link to comment Share on other sites More sharing options...
benos Posted April 16, 2015 Share Posted April 16, 2015 From TSS: Brian,I do see some errors in the logs that line up with that, but the errorsthemselves are vague.[Wed Apr 15 23:04:10 2015] [error] [client 71.107.132.75] Script timed outbefore returning headers: index.php, referer:http://www.brianenos.com/forums/index.php?app=core&module=search&do=viewNewContent&period=unread&userMode=&search_app=forums&sid=816c62ebc3c5c2a8f8b935181063e34e&st=50Basically that means the script took too long to generate headers, so it justfailed before sending anything. That could be caused by a number of issuesreally.So what I did was checked your PHP settings, and adjusted memory and executiontime settings to try and see if that corrects the issue. If the scripts aretiming out quickly, like shortly after someone tries and loads the page, there'sprobably some PHP code that's crashing, or erroring out, silently. There are noPHP errors that coincide with this, as is often the case in script timeouts likethis, so we'll have to do some trial and error.-- Link to comment Share on other sites More sharing options...
ChuckS Posted May 7, 2015 Share Posted May 7, 2015 Another 2000 hangup tonight. First one Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@brianenos.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. and then about 2004 www.brianenos.com Driver Error There appears to be an error with the database. If you are seeing this page, it means there was a problem communicating with our database. Sometimes this error is temporary and will go away when you refresh the page. Sometimes the error will need to be fixed by an administrator before the site will become accessible again.You can try to refresh the page by clicking here same IP address Link to comment Share on other sites More sharing options...
Pat Miles Posted May 7, 2015 Share Posted May 7, 2015 (edited) Yeppers, 9:02 pm mountain time! I can set my clock by it. Edited May 9, 2015 by Pat Miles Link to comment Share on other sites More sharing options...
benos Posted May 7, 2015 Share Posted May 7, 2015 Ticket sent to TSS. Link to comment Share on other sites More sharing options...
benos Posted May 7, 2015 Share Posted May 7, 2015 TSS asked: Brian, can you confirm the timezone for this error. I noticed there were some problems at 11pm EDT, and according to our notes we needed to restart mysql at that time. However at 20.00 EDT I'm not finding errors. Link to comment Share on other sites More sharing options...
ChuckS Posted May 8, 2015 Share Posted May 8, 2015 For me, it was PDT/MST. That totally aligns with 2300 EDT Link to comment Share on other sites More sharing options...
benos Posted May 8, 2015 Share Posted May 8, 2015 Thanks. Passed on... Link to comment Share on other sites More sharing options...
blind bat Posted May 9, 2015 Share Posted May 9, 2015 Maybe there is a backup job that shuts down then dumps the database every night? Link to comment Share on other sites More sharing options...
ChuckS Posted May 9, 2015 Share Posted May 9, 2015 Right on time tonight: ~2000 PDT/MST Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@brianenos.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Link to comment Share on other sites More sharing options...
benos Posted May 11, 2015 Share Posted May 11, 2015 We're still working on this... Link to comment Share on other sites More sharing options...
benos Posted May 12, 2015 Share Posted May 12, 2015 This will help diagnose this... Bookmark this link: http://www.brianenos.com/index.html And post if that page will load, when the forums will not load. Link to comment Share on other sites More sharing options...
ChuckS Posted May 13, 2015 Share Posted May 13, 2015 The forum went down on schedule. The main website worked, but it started showing the same sort of behavior about 1 minute since the forum started it stall. It was also flaky but not as solid as the forum. The fun began at 2000 PDT/MST again. Link to comment Share on other sites More sharing options...
gng4life Posted May 13, 2015 Share Posted May 13, 2015 I had an issue while searching. Usually I search for a topic, read a post in the results list, click the back button, I look back through the list to find more. Tonight around 2000 EDT, it would time out. Not the same as the loading issues but it did show a 404 error, which is the same. No issues with the searches but only with navigation. Sent from the range Link to comment Share on other sites More sharing options...
benos Posted May 13, 2015 Share Posted May 13, 2015 Thanks for the feedback. How long does the down-time last? Link to comment Share on other sites More sharing options...
ChuckS Posted May 13, 2015 Share Posted May 13, 2015 Thanks for the feedback. How long does the down-time last? A few minutes. Probably less than 5. Link to comment Share on other sites More sharing options...
benos Posted May 18, 2015 Share Posted May 18, 2015 Per IP.board's suggestion... I changed a setting in the ACP. So let me know if it hangs again at the typical time. Link to comment Share on other sites More sharing options...
ChuckS Posted May 19, 2015 Share Posted May 19, 2015 Yup... Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@brianenos.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Link to comment Share on other sites More sharing options...
benos Posted May 19, 2015 Share Posted May 19, 2015 Thanks. I made an additional change in the ACP - pleaes let me know if the error continues. Link to comment Share on other sites More sharing options...
ChuckS Posted May 19, 2015 Share Posted May 19, 2015 OK, I think I will be home at the usual time tonight. Will report... Link to comment Share on other sites More sharing options...
benos Posted May 19, 2015 Share Posted May 19, 2015 Also, please include how many members were online. Link to comment Share on other sites More sharing options...
ChuckS Posted May 19, 2015 Share Posted May 19, 2015 Also, please include how many members were online. If I can't get on, how will I know? Link to comment Share on other sites More sharing options...
benos Posted May 19, 2015 Share Posted May 19, 2015 An online member check 5 minutes before the bombs away time-zone would be just fine. I think you forgot to follow your signature! Link to comment Share on other sites More sharing options...
ChuckS Posted May 20, 2015 Share Posted May 20, 2015 An online member check 5 minutes before the bombs away time-zone would be just fine. I think you forgot to follow your signature! Actually, I have tested a ton of software during my career. One could make the case that the user count 5 minutes before the event is meaningless... My approach will be to reload the main forum screen until it freezes. Link to comment Share on other sites More sharing options...
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