WhiteRubi Posted January 3, 2013 Share Posted January 3, 2013 Is Dawson down for the holiday season? I've tried calling and emailing. Can't get a response. Link to comment Share on other sites More sharing options...
chaosshooter00 Posted January 3, 2013 Share Posted January 3, 2013 I heard they were jammed up with the Panic Purchasers. Hoping to hear from them myself. Link to comment Share on other sites More sharing options...
WhiteRubi Posted January 3, 2013 Author Share Posted January 3, 2013 I just hope I didn't get hosed. In ordered the last pmag extension they had on the 19th. Haven't seen it yet or been charged. Link to comment Share on other sites More sharing options...
Ssanders224 Posted January 3, 2013 Share Posted January 3, 2013 I spoke with them yesterday, although it took several calls to get through. I think they are just incredibly busy... much like every other firearm related vendor in America. Link to comment Share on other sites More sharing options...
WhiteRubi Posted January 3, 2013 Author Share Posted January 3, 2013 Well, I spoke to them...finally. My order got lost and now I have to wait until somebody gets pmag extensions back in stock. Thanks Dawson... Great service...or not Link to comment Share on other sites More sharing options...
chowellacsbd Posted January 3, 2013 Share Posted January 3, 2013 I placed an order with them (DP) around Dec 20th, and after a few days with no order conf email, no charge to my card, etc, I called to cancel the order. I had to talk to 3 different csr's in order to finally get it cancelled. Apparently they were (still are?) having big issues with their online ordering software. So, they ended up shipping what I ordered, and didn't charge me at all! Unfortunately, I already ordered the things I needed from shootersconnection.com, so now I have two sets of everything. Link to comment Share on other sites More sharing options...
dawsonprecision Posted January 5, 2013 Share Posted January 5, 2013 I placed an order with them (DP) around Dec 20th, and after a few days with no order conf email, no charge to my card, etc, I called to cancel the order. I had to talk to 3 different csr's in order to finally get it cancelled. Apparently they were (still are?) having big issues with their online ordering software. So, they ended up shipping what I ordered, and didn't charge me at all! Unfortunately, I already ordered the things I needed from shootersconnection.com, so now I have two sets of everything. From time to time we make mistakes, I will always make it right, sorry we had a mike. Dave Dawson Pres./CEO Dawson Precision Link to comment Share on other sites More sharing options...
dawsonprecision Posted January 5, 2013 Share Posted January 5, 2013 (edited) Is Dawson down for the holiday season? I've tried calling and emailing. Can't get a response. We are dealing with this ruckus the same way everyone is, the best we can. We will do everything we can to get orders out as fast as possible. Parts we make, we can adjust production, vendor parts delivery, pretty much on them. My people are working overtime and we are happy to do it. I want to thank all of you for your business and let you know we will not raise any "DP parts" prices during the ruckus or any vendor prices unless they raise our price. I started this buisiness with a simple rule, treat people the way you want to be treated, It's a good rule. If you can't get through, give it a minute try again. You will get through. Emails are flooding the place, I'm thinking about building an Ark, we will get to those also as soon as we can get off the phone. If you need something now call toll free 1-866-300-1911 its faster right now. Again thanks for your understanding. Dave Dawson Pres./CEO Dawson Precision Edited January 5, 2013 by dawsonprecision Link to comment Share on other sites More sharing options...
JimmyZip Posted January 5, 2013 Share Posted January 5, 2013 Good luck with the tidal wave Dave. I hope you make out well in this. Link to comment Share on other sites More sharing options...
chowellacsbd Posted January 6, 2013 Share Posted January 6, 2013 Dave, you are definitely a good egg, and what DP did (comping my order and rush shipping at no charge) for me could not have been nicer! You have a lifelong customer now. Thanks again! Link to comment Share on other sites More sharing options...
chowellacsbd Posted January 6, 2013 Share Posted January 6, 2013 Dave, btw, I got your Mag Tuning DVD for Christmas and couldn't be happier. A lot of great insight that I really enjoyed learning! When you have time, please make more videos! Link to comment Share on other sites More sharing options...
Poppa Bear Posted January 11, 2013 Share Posted January 11, 2013 What is the current backlog? A friend ordered some stuff a week before Christmas and as yet has not heard anything one way or the other. Nothing is critical it is just wanting to make sure that the order was not lost in the tidal wave of orders. Link to comment Share on other sites More sharing options...
dawsonprecision Posted January 11, 2013 Share Posted January 11, 2013 (edited) What is the current backlog? A friend ordered some stuff a week before Christmas and as yet has not heard anything one way or the other. Nothing is critical it is just wanting to make sure that the order was not lost in the tidal wave of orders. You'll need to contact us directly, we'll get you squared away. 866-300-1911 or sales@dawsonprecision.comDave Dawson Edited January 11, 2013 by dawsonprecision Link to comment Share on other sites More sharing options...
dab Posted January 26, 2013 Share Posted January 26, 2013 I've called the toll free number a couple times recently and I've gotten through without a problem. Link to comment Share on other sites More sharing options...
benny hill Posted January 26, 2013 Share Posted January 26, 2013 Dave, you just need me to "spot you". Link to comment Share on other sites More sharing options...
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