I'd like to share my positive experience as well, I sent in my Serendipity to re-bodied but dot didn't turn on after I got it back. I called C-more about the issue and was told to sent it back in. I sent it back in last week and just got it in the mail today, after the phone call with C-more they replaced the switch and even put a fresh battery in it for FREE!!
Kudos>>>>>>c-more