Yea, no shit. I yelled at them in a ticket, but they haven't responded yet.
They won't, besides a "My bad!" What they see is a fixed problem, and no problem at all with the problem they created...
Is this the same "The Planet" that hosts USPSA and didn't swap out a failed hard drive from their raid5 array until a 2nd one failed and caused a 3 day outage?
Yiiikes! Lol...