XD Niner Posted October 22, 2020 Share Posted October 22, 2020 I have a seven-month-old Crimson Trace CMR-206 green laser. The side paddle switches no longer function so it can not be activated. When it was active, I had to remove the battery to turn it off. So, I filled out their site warranty claim form. It shouldn’t have been a problem, right? It has now been over two months. I have filled out the online form twice. I then sent two emails to their customer support and sales email boxes. Then I found their phone number and called. The recorded message said they are not accepting phone calls due to the Corona virus situation and to email customer support. I have now sent a total of nine emails to them garnering a single automated response promising someone would contact me. That was three weeks and three more emails ago. I continued to send the pleas for help to both email boxes. Does anyone have a contact email address or phone number that might work? As you can tell, I am very frustrated by the lack of response. Link to comment Share on other sites More sharing options...
Sarge Posted October 22, 2020 Share Posted October 22, 2020 Research their free battery replacement deal. There is an 800 number associated with it. They always answer as generic customer service. Link to comment Share on other sites More sharing options...
XD Niner Posted October 22, 2020 Author Share Posted October 22, 2020 The battery request is by another online form. If they have an active 800 number, I couldn't find it on their website even under the Contact Us tab. Their local number, found through Yelp, is (503) 783-5333. It is still playing the same recording with no ability to leave a voice mail message. Link to comment Share on other sites More sharing options...
George16 Posted October 22, 2020 Share Posted October 22, 2020 Here’s the email address from their reply for my request for a battery: support@crimsontrace.com I filled out the free battery request form last Friday and got a response last Monday from the above-mentioned email address. Hope this helps. Link to comment Share on other sites More sharing options...
XD Niner Posted October 22, 2020 Author Share Posted October 22, 2020 That's the one I have been using along with sales@crimsontrace. com . I have no idea what the problem is on their end. Link to comment Share on other sites More sharing options...
Sarge Posted October 23, 2020 Share Posted October 23, 2020 (edited) Edited. I just called the 800 number and they said because of pandemic they are not taking phone calls, so email only. Edited October 23, 2020 by Sarge Link to comment Share on other sites More sharing options...
XD Niner Posted October 23, 2020 Author Share Posted October 23, 2020 Yep, that's what I found too. It seems like they could figure out how to answer their phones remotely by now. Link to comment Share on other sites More sharing options...
singleshots Posted November 25, 2020 Share Posted November 25, 2020 Crimson trace went to hell since smith & wesson bought them out. I have the same problem with a lazer on my 380 m&P. However my Lazer will expire in a couple of monthes. I have been sending e-mails to everyone since the first of October. Got the first reply with a case number on October the 1st. Since then I have sent many e-mails not any reply's back. I keep sending every day. I will never buy another crimson trace lazer. Link to comment Share on other sites More sharing options...
XD Niner Posted November 25, 2020 Author Share Posted November 25, 2020 Unfortunately, your experience mirrors mine exactly. I have no idea why they have totally closed their customer support operation but they have. Talk about unwilling to stand behind your product! Link to comment Share on other sites More sharing options...
Ming the Merciless Posted November 25, 2020 Share Posted November 25, 2020 I suspect some of their problem is being located 15 miles from Poopland, err Portland. Link to comment Share on other sites More sharing options...
JeffS Posted December 7, 2020 Share Posted December 7, 2020 They at least are taking phone calls now. I have been trying to get help for months. Try this number its for Warranty help Customer Service at 800-442-2406. I have been on hold now for 28 minutes. Link to comment Share on other sites More sharing options...
XD Niner Posted December 7, 2020 Author Share Posted December 7, 2020 Thanks for letting us know there is some progress. Let us know if you make it through, how long you were on hold and if they are going to satisfy your warranty needs. Link to comment Share on other sites More sharing options...
Guest Crimson Posted December 7, 2020 Share Posted December 7, 2020 Took 45 minutes on hold and someone finally picked up. The rep said they are 3 months behind on emails and if I send in my grip for repair it could take 12 weeks before they get to it to determine if it can even be fixed. He say that they would just replace it so I don’t have to wait any longer. I had to send a picture of my defective grip to an email he send me. My grip is out of stock but said it would ship via fedex as soon as it’s available 4-6 weeks. I am not happy but at least it’s getting replaced. Link to comment Share on other sites More sharing options...
XD Niner Posted December 8, 2020 Author Share Posted December 8, 2020 Hmmm,... 45 minutes waiting for a human response, 12 weeks of warranty repair backlog, and 4-6 weeks to manufacture a replacement. Sounds like a text book case of how not to run a business. I'm guessing they're in deep doo doo behind the scenes. Link to comment Share on other sites More sharing options...
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