Crimson trace went to hell since smith & wesson bought them out. I have the same problem with a lazer on my 380 m&P. However my Lazer will expire in a couple of monthes. I have been sending e-mails to everyone since the first of October. Got the first reply with a case number on October the 1st. Since then I have sent many e-mails not any reply's back. I keep sending every day. I will never buy another crimson trace lazer.