I didn’t contact them about this particular issue. I emailed them about an issue with the splits being incorrect. Turns out it was just a battery issue. They made a reply less than 24 hours later.
The guy from GA is the same guy I talked to a few weeks ago. He seems like a stand up individual. I run his standard custom plug too. I may have to spring for a Bluetooth set soon
Mine does that too. It happens only in practice when the timer is attached to my back pocket and I hit the button at a slight angle.i haven’t had any trouble using it normally. Their customer service is excellent. Have you reached out to them?
I just bought the DAA medium range pack and couldn’t be happier. I can carry my gun, belt, ammo, timer, mags, spare parts, PPE, cleaning kit, and tools with ease. I still have room for a back up pistol, snacks, and water.
Black Scorpions are a good entry level pouch in my opinion. They are competitively priced and they release well. Sometimes too well... I had the same issue with mags coming out during aggressive movement so that’s why I switched to the race master.
Cut strips of grip tape and apply it between the Springs on the black portion that touches the shells. The shells will stay in place even if your gear is upside down.