fritzthemoose Posted December 10, 2009 Share Posted December 10, 2009 i just wanted to get this off my chest. had some broken parts on my lnl. dont know if they were broken from the start got broken during shipping or if i broke them by mistake. anyway hornady did not only send me the parts for free but also all the related parts around it just in case and I did not even have a chance to register my warrenty yet Link to comment Share on other sites More sharing options...
DWFAN Posted December 11, 2009 Share Posted December 11, 2009 I actually broke the large primer seating plunger when initially setting it up. I have to agree with your above comments. Sent me the part for free. But I did have to sit on hold for 25 minutes. Link to comment Share on other sites More sharing options...
S391 Posted December 11, 2009 Share Posted December 11, 2009 I had to call them as well and they went above and beyond to make sure I was taken care of.... and I never had to wait on hold. Link to comment Share on other sites More sharing options...
Chris Spiess Posted December 12, 2009 Share Posted December 12, 2009 +1 for Hornady's customer service. I have had occasion to use them once for a broken part, and once for a missing part - they were spectacular on both occasions. I have also worked with the sales folks and tech support folks on a couple of occasions and again they were great to deal with. Link to comment Share on other sites More sharing options...
G-ManBart Posted December 12, 2009 Share Posted December 12, 2009 While I still prefer Dillon when buying a press, I was just telling someone today that Hornady is a class act that makes solid stuff at reasonable prices. I don't think I've ever experienced a bad Hornady product! R, Link to comment Share on other sites More sharing options...
fritzthemoose Posted December 12, 2009 Author Share Posted December 12, 2009 I actually broke the large primer seating plunger when initially setting it up. I have to agree with your above comments. Sent me the part for free. But I did have to sit on hold for 25 minutes. as I am in austria I did not call but wrote a mail. got the answer right after the holiday weekend (i wrote during it) and the shipped the parts the next day. Link to comment Share on other sites More sharing options...
paul788 Posted December 17, 2009 Share Posted December 17, 2009 My scale died after about 2 years. I called to see if it could be repaired since the catalog says "one year warranty". Hornady replaced it and paid the shipping. Great people to deal with. Paul Link to comment Share on other sites More sharing options...
CocoBolo Posted December 17, 2009 Share Posted December 17, 2009 I have nothing but good things to say about Hornady and the LNL. They have sent me parts and I knew I broke them and told them I pulled too hard and broke it. I also have a Dillon have not broken it yet but I have lost parts and spent hours with a magnet looking for them. They are both good, the Dillion is a precision tool the Hornady is a versitile tool each has its place. I will stick my neck and and say without a doubt that the Hornady Powder measure is better, I use it on my Dillon. Link to comment Share on other sites More sharing options...
bubbadoc Posted December 20, 2009 Share Posted December 20, 2009 The folks at Hornady are easy to deal with!!!! I had to call them and get parts when I set mine up. Got to the right tech guy almost immediately. It is a very good thing to have multiple companies providing good equipment and service to the reloading market. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now