Xtreme bullets FTW: good CS story

[RandyLahey]

So a month or two ago Xtreme had a 124gr FP plated special. I ordered 3k(6 boxes) and they showed up maybe a week later. Took two boxes out, loaded them, no issues. Went to get more out of the box to load, and low and behold the remaining 4 boxes were RN not FP bullets. My FS M&P9 is markedly more accurate with FP vs RN; so I emailed Xtreme and within 30 minutes had 2 emails AND a phone call asking me how I wanted to handle this. They gave me a couple of options. Ironically, that same day, they had another special so I ordered 2k more bullets. They sent me via email a return label to send those RN bullets back, and will send me replacements for the returns I'm sending back with the current order I just put in. Was a painless process. Stuff happens, I get it. What really matters to me is how vendors "make it right". Xtreme is good in my books. Just sharing if it matters to anyone

[dave33]

The orders I have gotten from Xtreme have always been right, but its good to hear what happens when a mistake is made.

[Stuey]

I have always had good customer service working with them. Never a problem with either them or their bullets.

[rjacobs]

Same experience when I received 10k 200g 45acp bullets instead of 230g 45acp bullets. Mail man was PISSED when I said "hey, can you bring your dolly to the garage?"

[GOF]

I have had nothing but "Real Good" from Xtreme. They are my bullet of choice in .38, 9mm and .45. Great people, great product, and decent prices