I don’t like seeing people posting “Do Not Buy From________, before they have tried to reconcile with customer support. Well I tried and here goes…..
I went to the [edit] store Web site to order some small rifle primers after getting an email about 20%. There site showed a box of Federal No 205 small rifle primers in a black and white box. I click on the box and a screen popped up with the same item and next to it was a button that said add to chart. I purchased 5,000 of these along with a few other items to get my order over $100 to get a 20% discount. When I got home Monday there was a package on my door step. When I opened it they were not small rifle primers, but, magnum small pistol primers.
I called customer support and spoke with them and told them this is not what I ordered. I was told because they are primers they can not accept them back. After 20 minutes of going back in forth, all they keep saying was we can’t accept it back and was told that maybe I could sell them on EBay. I asked who could I talk to resolve this and they gave me the president’s name and number. After three day of calling and leaving messages, he never returned my call. After the fourth day of trying go get him to return my call, I called back and spoke with the Customer service manager. She basically told me that she was sorry this has been a bad experience but, because they can’t take back hazmate items there was nothing she could do. I will never purchase for this business again. Their EXCHANGES & RETURNS We offer a "no hassle" return policy; you may return a product to us for a refund or exchange within 14 days of purchase. EXCEPT FOR WORNG PRODUCTS and MISLEADING PRODUCTS ON THEIR WEBSITE that are HAZMATE. Anyone interested in 5,000 magnum small pistol primers $100 shipped.