Maybe Im being unreasonable - but after hearing about Dillon great customer service, no BS warranty, I was a little disappointed the first time I called dillon for spare parts. I bought a used 650 and needed a few parts, the gentleman was helpful and polite and started making a list of all the parts I needed. I then wanted to buy 2 small springs(powder measure) and a missing 22 cal powder check rod. The total cost on these 3 items = $27.00
what bothered me was the $10.00 for shipping. I'm probably being unreasonable but they were just going to send me parts a no charge - cant they just throw them into the same package? (Lee has done this twice) When I questioned the high price on shipping - he said it was the standard shipping price for this dollar amount. I know they are sending me a bunch of free parts (haha - Like when the government gives you "free money") so I just said OK - but I keep hearing how great dillon customer service was - and frankly I wasn't overly impressed. Nothing really different (except price) from Lee, RCBS and Hornady.