breaking small parts

[Kory]

for their warrantee replacements. Also not fond of needing to send the broken part back, before the manufacturer will send a new one. It's in the mail.

[bountyhunter]

And having to eat the $$$ for sending the defective part back for the priveledge of having them send you the replacement. Ruger has been great on bad parts: they send them out no questions asked. I posted a complaint about my Para extractor, and a guy from Para offered to send me one (that was nice of him). But sending my Para in for warranty repairs cost me about $58 in shipping. I guess I shouldn't complain.... I read that Para no longer offers the warranty, so I would have eaten a lot more if my gun wasn't covered.

STI sent me some sight pins for the "Bomar clone" rear sight that shears pins off with no questions asked.

[John Heiter]

I'll never forget my first and only experience w/ Para customer service. I bought a Para gunsmith kit from them a couple years ago that came with a certificate for five pre-ban high caps which, at the time, was a big deal. I sent off $280 for the mags and when they finally came in almost three months later all five tubes had rust and scratches on them. I called Para to see about getting the tubes replaced and Para immediately "made the problem right" by sending me a 1/2" wide ParaOrdnance lapel pin and a sew on Para patch. Problem solved. I wound up having to replace the tubes out of my own pocket. Marketing tip: When you p/o a customer, try not to compound the problem by asking them to advertise for you.