Flexmoney Posted August 20, 2002 Share Posted August 20, 2002 TQM = Total Quality Management ugh...I was hoping nobody would ask. Here are results from a Google search. http://www.google.com/search?hl=en&ie=...UTF-8&q=tqm Let me see if I can boil it down... Think better communication, less red tape, input and involvement at all levels...with the idea of bringing a constantly improving product/service to the customer. Customers are not defined as just the person at the end of the chain. An obvious example would be South West Airlines...CEO Herb Keller views his employees as his customers. Link to comment Share on other sites More sharing options...
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