I 100% agree! I love Vortex customer service and warranty.
This past November I was out shooting a new load to prepare for an upcoming rifle Elk hunt. To make a long story short, the gun was shooting way off. I was not sure what the problem was, but I thought it might have been the scope. I contacted Vortex and informed them of the problem. I told them that my hunt was less than 10 days away. I was told to immediately box the scope and send it over night to Vortex. They said they would test the scope and if it was bad they would send me a new scope the next day. I sent the scope on Thursday afternoon and received the scope back on Tuesday morning. WOW! Amazing service. I have had similar issues with my Swarovski Binoculars and received horrible service. I still feel Swarovski has superior optics, but there service sucks compared to Vortex.
P.S. The problem ended up being loose rings and base.