MT_Bear Posted December 17, 2009 Share Posted December 17, 2009 So I purchased a Gun Vault Deluxe MultiVault to secure my carry and home defense pistols. I've used it almost every day for a LOT longer than the warranty period. Last week it wouldn't open with the keypad combo, but would make a sound like the selenoid didn't have enough juice to function properly. I figured it just needed new batteries, and bought some new ones and installed them. Unfortunately, it still wouldn't open without the key. I called Gun Vault tech support to see how much it was going to cost to fix it, since the one year warranty was long gone. The tech asked for the serial number and date of manufacture, then told me that they would send a new MultiVault and a prepaid return label, but that it could take up to 5 or 6 weeks. I was just happy that they were going to exchange it, so the delay was not a problem. This afternoon I got the new replacement, ONE week later, along with the prepaid return label. Now THAT is GREAT customer service!! Link to comment Share on other sites More sharing options...
SiG Lady Posted December 17, 2009 Share Posted December 17, 2009 Wow, that's Dillon standard service! Glad it worked out so well for you. Link to comment Share on other sites More sharing options...
pgh george Posted December 18, 2009 Share Posted December 18, 2009 Nice to hear about a company that stands behind it's product. Perhaps we could start a string of positive experiences (only) for future reference. Any thoughts ? Link to comment Share on other sites More sharing options...
JACKAL Posted December 18, 2009 Share Posted December 18, 2009 I will need to look at these. Something the wife would be happy about. Glad to hear they stand behind their product. Link to comment Share on other sites More sharing options...
JohnGaultsGun Posted December 18, 2009 Share Posted December 18, 2009 I have been using GunVault for about 10 years. When one of my vaults broke, I called the company to find out Cannon Safe had bought them out. They wouldn't replace it for free (It had already been several years old) but would trade me a new one for about 1/2 the price. I considered it a deal since they were going for about $100. Link to comment Share on other sites More sharing options...
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