Handling of new shooters, and retention of existing shooters is something we are discussing heavily in our club as well.
My son and I felt very welcomed when we first joined but we've had reports from folks who shot once and didn't return that they didn't feel comfortable.
So we are evaluating how we handle new shooters, how we run matches, how we do everything really. Everything is fair game except for safety.
As part of this, I just put a "Getting Started" page on our website: http://www.southernutahpistol.com/?page_id=241 Comments welcome.
This thread has been helpful, I'm going to make changes to the page with ideas I've read here.
