I’ve read various places about the cost of Dillon equipment, but I’m willing to pay the extra to get the service I got.
I had one of the Dillon electronic scales and a small tumbler go bad on me. The display would just show gibberish, and the tumbler would just shimmy, rather than shake. Frankly, I think the tumbler wore out and the scale went bad due to the heat in Tucson.
Anyway, I walked into the Phoenix store with the stuff and told them my tale of woe. The guy behind the counter just walked over to the shelf and handed me a new-in-box scale. He then plugged in the tumbler, looked at it and started to get me another one. I asked him if I could get credit for it and apply it to the bigger unit. No problem at all.
So, I now have a brand new large tumbler and a new scale. No quibbles, no requirements for the original packing, no hassles at all.
Like I said, I might pay more for the equipment, but it is worth every penny.
I don’t work for the company and I don’t own stock in it, I’m just a very happy customer. From what I’ve seen, I suspect that everyone with Dillon equipment is treated the same way.
Kudos to the professional staff and who ever trained them in customer service.
