I recently purchased a CZ P10F extended slide release from CZ Custom. I tried installing it, and while the slide release fits into the frame, it does not allow the trigger to reset. There is simply something too tight in there, and the trigger will not reset - it is simply stuck and the only way to unstick it, is to pull on the trigger to reset it.
I wrote CZ Custom, and they denied this ever being a problem. They approved my request for return and now want to charge me 20% to refinish the product - for a product that does not work. This is when I tried calling them, only to get the answering service for all four (4) of the phone connection options.
Why does it seem like no one at CZ Custom ever answers the phone? From their automated machine, I've tried pressing all 4 options 1 through 4, and can never get connected to any live person whatsoever.
I have heard so highly of CZ Custom before, but with this type of customer service, I'm surprised they are still in business. I will be waiting for an answer from them about the restocking fee on the faulty part, but I doubt I will be doing business with this company ever again. I am so surprised as well - I've had such good luck with Cajun Gun Works having amazing customer service, and answering all of my questions. I'd figure CZ Custom's customer service would be right up there with CGW as well just to keep up and stay in business.
I'll give an update when I hear back from CZ Custom.
-Jim