I know that this was a really old post but thought I'd share my recent experience.
My Benelli M2 Field shoots really high, probably 1-2 feet high is where my patterns are centered. This was always my bad weather gun since I purchased it in 2006 but I had never patterned it until now (2018), which I know is pretty stupid. Needless to say I was really ticked when I saw how high it patterned and started to do some web searches for a fix, which led me to this forum. I decided to call Benelli customer service and they said that obviously it's out of warranty but they'd take a look if I was willing to pay the $80 to send it to them. I sent it to them in early November and just last Friday afternoon I got a voice-mail from Benelli saying they agreed that it doesn't shoot within specs, but that it's out of warranty so they would either provide me with some sort of new front sight or else a new barrel at dealer cost, which he said was somewhere between $400 and $500. I didn't get a chance to call them back on Friday, but on Monday morning (today) I got another call from a woman at Benelli asking me for a payment method for the $80 because they were ready to ship it back to me. I told her that I hadn't even responded to the VM yet, and was undecided as to what I was going to do. She said that Benelli tried adjusting some sort of ring on the barrel but that didn't work, and they then had decided to give me a free replacement barrel that would fix the problem versus trying to charge me anything for the barrel. This was all without me even having to complain, on a gun that's 12 years old! I won't have the gun back until later this week I'd guess but I just had to share this story because I'm extremely impressed with Benelli's response.
