Their support is very good. Andrey is very accessible and very helpful. He can be easily reached on Facebook, Twitter, and by calling him on the phone.
There is a new system that will be coming out shortly that will reduce some of the reliance on the visible lasers after you practice with them for a while and start watching for the dot instead of making the shot. I have spoken with him about it extensively and it is something that will be a huge improvement in any of the laser training systems. The new systems should be out very shortly according to him.
