Chris Dillon Posted September 3, 2003 Share Posted September 3, 2003 This is written in response to the rumors about Dillon Precision not supporting the RL 1050... How in the hell does communication get so screwed up so fast?!? Well, this rumor started right here at Dillon. One of our customer service representatives, for God only knows what reason, told a 1050 owner that we were not stocking 1050 parts, and the warrantee department assured him he was correct. This, however, is totally wrong! We will continue to support the 1050 if we have to machine parts out of gold (we won’t, because we have an on-going supply.) The truth is we were out of stock on the bearing journal. But, damn! There is a huge difference between being out of stock on a part and not supporting a product. Besides, the computer showed that we still had 17 in stock. Which we didn’t. So much for computers. The foundry that casts our frames for the Super 1050 is the same foundry that casts the connecting rod. The journal is a simple hog-out. There is no reason for us to ever stop making these parts. The suggestion that we wouldn’t make a small run of parts because we wouldn’t make money on them is an insult. We don’t “make money” when we replace a machine burned in a fire. We don’t “make money” when we replace parts that a customer lost while moving. We don’t “make money” when we refund the full purchase price on a machine that a customer decides he doesn’t like. But, we do it because it is the right thing to do. Be assured, we’ve set the highest standard for customer service for the last twenty years and we’re not going to piss it away now for a couple of bucks! So, relax and go back to enjoying your new Dillon Precision and Dillon Aero Calendars! There are things in life more enjoyable than worrying about rumors. Mike Dillon President Link to comment Share on other sites More sharing options...
benos Posted September 3, 2003 Share Posted September 3, 2003 There you have it! Thanks Mike and Chris. be Link to comment Share on other sites More sharing options...
Loves2Shoot Posted September 3, 2003 Share Posted September 3, 2003 Quality products from quality folks, enough said, thanks! Link to comment Share on other sites More sharing options...
Garfield Posted September 3, 2003 Share Posted September 3, 2003 My next reloading press will be a Dillon for sure ! Link to comment Share on other sites More sharing options...
Larry White Posted September 3, 2003 Share Posted September 3, 2003 My last press was a Dillon, why would I ever need another one? Larry Link to comment Share on other sites More sharing options...
Garfield Posted September 3, 2003 Share Posted September 3, 2003 I would because my two 450's are not quite as suited for "IPSC-like" reloading as a 1050 ... Link to comment Share on other sites More sharing options...
Ironman Posted September 3, 2003 Share Posted September 3, 2003 Ataboy Mike! Thanks for the response. Jim Link to comment Share on other sites More sharing options...
Stu Love Posted September 4, 2003 Share Posted September 4, 2003 Very few companies (in any industry) I have ever dealt with have matched the superb level of customer support and friendly accessibility to the consumer that I have experienced with Dillon. Some companies just don't "get it"... Dillon has done it right all along. It's great to have that consistency over time. Link to comment Share on other sites More sharing options...
Patrick Sweeney Posted September 4, 2003 Share Posted September 4, 2003 Thanks, Mike. Now if I could just convince a friend of mine who has two 1050's, who doesn't shoot any more, to sell me one.... Oh, I got dropped off the Blue Press mailing list again. Time to nag someone. Link to comment Share on other sites More sharing options...
TriggerT Posted September 4, 2003 Share Posted September 4, 2003 If I could only get some of the manufacturers I have to deal with on a daily basis to have 1/2 as good of customer service I have received from Dillon, my life would be SOOOO much easier. (I.E. The golf club company Cobra has cut their warranty period to 18 months. $400 driver breaks after that and its sorry Charlie!) Link to comment Share on other sites More sharing options...
oddjob Posted September 4, 2003 Share Posted September 4, 2003 This is why I have two 1050's and a 550. Link to comment Share on other sites More sharing options...
Duane Thomas Posted September 6, 2003 Share Posted September 6, 2003 So, relax and go back to enjoying your new Dillon Precision and Dillon Aero Calendars! There are things in life more enjoyable than worrying about rumors. As someone who got to see the 2004 Dillon Precision & Dillon Aero calendars early (damn, sometimes I love my job) and has a review of them coming out in the next Blue Press, I can give that one a big 10-4. Link to comment Share on other sites More sharing options...
Duane Thomas Posted September 6, 2003 Share Posted September 6, 2003 Oh, I got dropped off the Blue Press mailing list again. Time to nag someone. Just got through doing the same thing myself, yesterday. Link to comment Share on other sites More sharing options...
MattBurkett Posted September 9, 2003 Share Posted September 9, 2003 Mike and Chris, Thanks for building and supporting such great products! I recommend your company and products every chance I get. Good luck with your business! BTW to all others if you don't have a 1050, you don't know what your missing! Link to comment Share on other sites More sharing options...
TDean Posted September 9, 2003 Share Posted September 9, 2003 Apparently I've got to upgrade from this 550b !! Link to comment Share on other sites More sharing options...
redmercury2 Posted September 11, 2003 Share Posted September 11, 2003 THANKS MIKE,THANK YOU DILLON. i have more respect for and admire your company more than any other i have dealt with . DILLON exemplifies excellence and customer support. There are none better. Link to comment Share on other sites More sharing options...
Ross Carter Posted September 12, 2003 Share Posted September 12, 2003 Does anyone have Chris Dillons email? I emailed him thru this site over a week ago and haven't received anything back from him. Link to comment Share on other sites More sharing options...
gm iprod Posted September 12, 2003 Share Posted September 12, 2003 Go to Dillon's web site and email him from there. Link to comment Share on other sites More sharing options...
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