Chris Keen Posted January 24, 2008 Share Posted January 24, 2008 Last week I shot my local clubs weekly Monday night indoor club match, and then the very next day, Tuesday, I mailed 3 pair of my RUDY PROJECT lenses back to Rudy Proj. in California, to be replaced under their Replacement Lens Guarantee. I sent the package by regular USPS Priority mail. Nothing too fancy. But, I did pay for plenty of insurance, just to be safe, and maybe that's why it went through USPS so smoothly, but that definitely doesn't explain how I got such wonderful treatment at Rudy Project. The box left Ohio on Tuesday and including 1 day for a holiday (Monday), and 1 day for Sunday it made a complete round-trip to Rudy USA in California & back in just 8 days. It boggles my mind to think how a package can leave Ohio and get to California AND GET BACK to Ohio in 8 days (with a weekend incl.) much less have time to be opened, have my order processed & filled, boxed back up and sit on a shipping dock for any amount of time. It seems these guys at Rudy Project are highly under-paid for the work that they do. And with such a great warranty (3 years on frames / lifetime on lenses) why would anyone buy any other brand of shooting glasses ? 3 cheers for Rudy Project! Link to comment Share on other sites More sharing options...
blue edge Posted January 24, 2008 Share Posted January 24, 2008 +1 Link to comment Share on other sites More sharing options...
blkbrd Posted January 24, 2008 Share Posted January 24, 2008 2 Link to comment Share on other sites More sharing options...
scribble Posted January 24, 2008 Share Posted January 24, 2008 (edited) I will say I have had somewhat good service from them. When I placed my first order I got on the free overnight shipping which was fantastic really like that deal. The bad side was 2 of the 3 lenses I ordered either were not as described or made me nauschious. I sent them in on the 29th of January and hadn't seen or heard from anyone by the 7th so I started calling. I was given the same answer every time that they couldn't track my order process with out a ups tracking code( I sent them usps as well). I was told to call everyday to check and see if they got them. I did that called every day until the 18th when they were sitting on my doorstep when I got home. The odd thing is I had asked to exchange 2 lenses for 3 with additional charges of course but they still couldn't track down my file even though they were taking my money. I love the glasses just hope i have better luck when I need them repaired. Edited January 24, 2008 by cooter79 Link to comment Share on other sites More sharing options...
Micah Posted January 24, 2008 Share Posted January 24, 2008 So now you're going to sell me a pair right........? Link to comment Share on other sites More sharing options...
galt11 Posted January 24, 2008 Share Posted January 24, 2008 There service when I sent in my lenses sold me for life. I recommend them to people constantly. ' Adam Link to comment Share on other sites More sharing options...
EricW Posted January 24, 2008 Share Posted January 24, 2008 I asked them to charge to for what it cost to replace the cracked frames on my kerosenses. They sent me a brand new pair of Kerosenes, lenses and all for free. I have a tough time considering another sport optics manufacturer for any reason. Link to comment Share on other sites More sharing options...
Chris Keen Posted January 24, 2008 Author Share Posted January 24, 2008 +1 Link to comment Share on other sites More sharing options...
Neomet Posted January 25, 2008 Share Posted January 25, 2008 I put this on the other thread about Rudy's but figure it won't hurt here either. They are having a sale on their Rydons with the racing red lenses. $101.00 but they didn't have a whole lot left. One less in fact after I ordered mine. Link to comment Share on other sites More sharing options...
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