Great Customer Service!

[Genghis]

I called Dillon yesterday to get a small primer slide. I'm changing from .45 to .38 Super, so I have to change this part to load small primers. The rep looked up my name and address and said it would be sent the next day. But he didn't ask for a credit card number or anything.

I told him that he probably needed to charge me, because in all likelihood I'd misplaced the part. I assume it was in the box when the press arrived. He said it was no problem and they'd cover it.

I would not have even asked Dillon to replace for free a part that I'd lost. This is like a Stupid Proof Guarantee. And it's customer service above and beyond what anyone could expect.

[straightshooter1]

I bought my first 550 in 1987. I later sold it and bought three Square Deals, one for 38s, one for 9mm, and one for 45s. Then I started loading rifles and bought two 550s, one for small primers and one for large. More or less, that's what I've kept consistently.

I can't tell you how many times I have called them, especially in the early days, with some minor (major to me) problem, or because I'd broken something or didn't know how to work something and had them patiently take time over the phone to walk me through it or tell me they'd send the part right out for free.

I have never experienced service like that from any other company and, because of that, I will always be a Dillon customer.

You are gonna like those folks at Dillon.

Bob