What's up with Dillon?

[scottwing]

I've been trying to get the status of an order for several months. I've submitted a number of support request and don't receive a response. Anyone know what's going?

[ddc]

26 minutes ago, scottwing said:

I've been trying to get the status of an order for several months. I've submitted a number of support request and don't receive a response. Anyone know what's going?

 

I've found their online support process to be a little hit or miss.

 

I gave up on that and just wait on hold until somebody answers.

[HesedTech]

24 minutes ago, ddc said:

 

I've found their online support process to be a little hit or miss.

 

I gave up on that and just wait on hold until somebody answers.

This ^^^

 

I think they are like me, a bunch of older folks who would rather talk personally to their customers rather than electronically. Whenever I have an issue they send out parts and answer questions over the phone with a personal touch.

[Sigarmsp226]

5 hours ago, HesedTech said:

This ^^^

 

I think they are like me, a bunch of older folks who would rather talk personally to their customers rather than electronically. Whenever I have an issue they send out parts and answer questions over the phone with a personal touch.

Agree 100%

[Johnnymazz]

8 hours ago, HesedTech said:

This ^^^

 

I think they are like me, a bunch of older folks who would rather talk personally to their customers rather than electronically. Whenever I have an issue they send out parts and answer questions over the phone with a personal touch.

I agree. I speak to Sam all the time. Great guy gets me what I need to my door fast. He is in the automated department.

 

Edited August 29, 2022 by Johnnymazz

[N7VY]

I know that I am extremely lucky to live 20 miles away from  Dillons. My only downside is that they aren’t open on saturdays anymore . 

[plinker625]

Dillon had a lot IT issues dating back to June.  And, they have been playing catch up.