Hammbone Posted January 19, 2022 Share Posted January 19, 2022 I picked up a used, older, Square Deal over the weekend. I've been using Lee's since I started reloading 10yrs ago. 9 of those years were on a Lee Classing Turret. Last winter I purchased a Lee Loadmaster. I like the Loadmaster in concept, but I it does take some putzing to get it to work. But after replacing 2 1911 barrels from squibs off the Loadmaster, it decided it was time to drink the blue kool-aid. Anyway, this Square Deal seems to "clunk" when operating the ram. I completely dismanteld it, cleaned everything, lubed critical parts, and re-assembled. The clunk is still there. It appears as though the Delrin bushings have some play in them. Since I hear and read so many great things about Dillon's customer service, I thought I'd call and see if they'd replace the bushings. Lets just say, my experience was not what others rave about. The person I spoke to on the phone was rude and short. "If the press still works and makes ammo, I'm not going to warranty those parts for you." Have others had this issue with the play in the link arms? Is this normal for a SD? I'll be hanging on to the Lee until this gets resolved and I get a better feeling about this Dillon experience.... Link to comment Share on other sites More sharing options...
TimBoettcher Posted January 19, 2022 Share Posted January 19, 2022 Post a good video where we can see and hear… Link to comment Share on other sites More sharing options...
AHI Posted January 20, 2022 Share Posted January 20, 2022 (edited) Spare parts kit. should have the parts you need. Try calling again or use ther email system. Don't reference the first call. It will just delay a response. And cause other issues. Edited January 20, 2022 by AHI Link to comment Share on other sites More sharing options...
Hammbone Posted January 20, 2022 Author Share Posted January 20, 2022 5 hours ago, TimBoettcher said: Post a good video where we can see and hear… Here you go: It seems like the bushings are wore out. They didn't "look" too bad when I had it apart. I mean, they didn't look new either. But those obviously are not close tolerance joints. I'm just curious if new presses do this too and should I not worry about it? Or are new SDB's tighter and smoother? Link to comment Share on other sites More sharing options...
TimBoettcher Posted January 20, 2022 Share Posted January 20, 2022 11 hours ago, AHI said: Spare parts kit. should have the parts you need. Try calling again or use ther email system. Don't reference the first call. It will just delay a response. And cause other issues. ^^ This!! If those nylon bushings are installed dry, they will wear out. Link to comment Share on other sites More sharing options...
Hammbone Posted January 20, 2022 Author Share Posted January 20, 2022 23 minutes ago, TimBoettcher said: ^^ This!! If those nylon bushings are installed dry, they will wear out. Yeah, put it back together with Triflow synthetic grease. But the damage had been done. Ironically, right after I made that video, the flat spring that returns the white plastic primer stopper pin broke in half, right at its flex point. Link to comment Share on other sites More sharing options...
TimBoettcher Posted January 20, 2022 Share Posted January 20, 2022 25 minutes ago, Hammbone said: Yeah, put it back together with Triflow synthetic grease. But the damage had been done. Ironically, right after I made that video, the flat spring that returns the white plastic primer stopper pin broke in half, right at its flex point. Ughhh, well, that kit should do the trick..... I'm sure once it's all back up and maintained properly you'll love it... I have several hundreds of thousands of rounds loaded out of my SD... Link to comment Share on other sites More sharing options...
Hammbone Posted January 20, 2022 Author Share Posted January 20, 2022 13 hours ago, AHI said: Spare parts kit. should have the parts you need. Try calling again or use ther email system. Don't reference the first call. It will just delay a response. And cause other issues. I sent an email to their warranty system 4 days ago and got an auto reply that someone would contact me within 24hrs. I'm about ready to throw this SD to the curb and write off Dillon. I'll try calling again today. (And no - the spare parts kit doesn't have any of the stuff I need. The press came with one and I double checked the bill of materials on their website). Link to comment Share on other sites More sharing options...
Sarge Posted January 20, 2022 Share Posted January 20, 2022 2 minutes ago, Hammbone said: I sent an email to their warranty system 4 days ago and got an auto reply that someone would contact me within 24hrs. I'm about ready to throw this SD to the curb and write off Dillon. I'll try calling again today. (And no - the spare parts kit doesn't have any of the stuff I need. The press came with one and I double checked the bill of materials on their website). I’ll give you $300 for it as is Link to comment Share on other sites More sharing options...
Furrly Posted January 20, 2022 Share Posted January 20, 2022 Call them back and tell them it's broke, they will send you replacement parts. I've never had issue with them, always responsive and they sent out replacement parts, no questioned asked. Link to comment Share on other sites More sharing options...
AHI Posted January 20, 2022 Share Posted January 20, 2022 (edited) use this to get the part numbers of the parts you need. put them in a email. Or order them. Or call them. https://www.dillonprecision.com/square-deal-square-deal-b-individual-parts_8_43_25379.html Apparently they have changed the kits. I sold off all my SD presses some time ago. The two spare parts kits had the bushings and a few other parts. They dont show or list anymore. Also in these times . It may be best to just order the parts you need. Edited January 20, 2022 by AHI Link to comment Share on other sites More sharing options...
Hammbone Posted January 20, 2022 Author Share Posted January 20, 2022 I just got off the phone with them. I had my list of parts ready. The person I spoke to this time was polite and helpful. They're sending me all the stuff I requested for free. Even a extra piece I didn't ask for. Thanks everyone! Link to comment Share on other sites More sharing options...
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