falconpilot Posted April 21, 2021 Share Posted April 21, 2021 While I've always shot SRO/Romeo/RTS's optics on my open guns, I recently bought an open pistol that had a Vortex Viper on it. It last till I got home with it...then it started going off by itself...you could turn it on and drop the hammer and it'd go out. The previous owner had to have known there was an issue but didn't disclose it, so you can image I wasn't real happy with deal. Vortex to the recuse though....I called Vortex and reached a very nice lady(Jodie Hernandez). She sent me a PO and shipping label. This was on Monday the 5th of April. I sent it out on Tuesday the 6th. Thursday the 8th, I received a brand new replacement Viper at zero cost to me...I wasn't even out shipping. Vortex customer service is absolutely the best hands down that I've ever dealt with. I believe that a company that gives this good of customer service deserves a shout out, especially in todays market where lots of business are using Covid as an excuse for horrible customer service. Link to comment Share on other sites More sharing options...
dfwmiket Posted April 21, 2021 Share Posted April 21, 2021 Totally agree........... we lost the rubber cap to ours, and called to order one. They graciously sent a replacement for free....... THAT is rockstar customer service. Highly recommend them here too! -Mike Link to comment Share on other sites More sharing options...
Sarge Posted April 21, 2021 Share Posted April 21, 2021 To be fair they get so many returns they should be very good at the process by now. Link to comment Share on other sites More sharing options...
Joe4d Posted April 21, 2021 Share Posted April 21, 2021 personally Id rather have a product that works, vs great service when it fails Link to comment Share on other sites More sharing options...
mveto Posted April 21, 2021 Share Posted April 21, 2021 33 minutes ago, Sarge said: To be fair they get so many returns they should be very good at the process by now. This 100%, over the years I can’t keep track of how many optics I’ve had to send in for warranty work. The customer service has always been top notch, but now I stick to optics I don’t need send back on a regular basis. Link to comment Share on other sites More sharing options...
falconpilot Posted April 26, 2021 Author Share Posted April 26, 2021 On 4/21/2021 at 2:54 PM, Sarge said: To be fair they get so many returns they should be very good at the process by now. Good to know..Are they as bad as RTS’s have been? I’ll stick with Sig and Trijicon.. Link to comment Share on other sites More sharing options...
mreed911 Posted April 26, 2021 Share Posted April 26, 2021 1 hour ago, falconpilot said: Good to know..Are they as bad as RTS’s have been? I’ll stick with Sig and Trijicon.. No. I've got four (two on USPSA guns, two on SCSA guns (that see significantly lighter duty since they're frame-mounted). I've also got two other Vortex optics on carbines. I've had one problem and that was on a USED device I bought that they still covered. Link to comment Share on other sites More sharing options...
waterboy Posted April 26, 2021 Share Posted April 26, 2021 I haven't had the best of luck with their pistol red dots, but their rifle scopes have been 100%. They do have excellent customer service though. Link to comment Share on other sites More sharing options...
Ramas Posted April 27, 2021 Share Posted April 27, 2021 Have 2 vortex vipers mounted on mos glocks. One has about 15000 rounds, other about 3000 rounds with no problems. Link to comment Share on other sites More sharing options...
mwx40x40 Posted April 28, 2021 Share Posted April 28, 2021 Plus1 on Vortex customer service.Sent a Venom in last Monday and got a new one back today. Total turnaround 8 days Link to comment Share on other sites More sharing options...
CZp-01 Posted April 28, 2021 Share Posted April 28, 2021 +1 on Vortex CS... I broke a defender cap on my rifle scope and to my surprise that was covered as well. Sent me a new one in four days. Link to comment Share on other sites More sharing options...
andyivan Posted May 10, 2021 Share Posted May 10, 2021 smh Link to comment Share on other sites More sharing options...
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