George16 Posted November 11, 2020 Share Posted November 11, 2020 That sucks. I’m at a lost on what’s going on with them. Link to comment Share on other sites More sharing options...
Showclear Posted November 11, 2020 Share Posted November 11, 2020 10 hours ago, George16 said: Give them a call and press number 2 so they can call you back. I’ve had great luck doing this. Someone always calls back within 30 minutes. I have done this 4 times. I did get 1 call back and explained the no response situation from my emails and was given an unlisted number. Called that number and left 3 voice mails to her and to this point have not gotten a response. This was over a 6 day period as I recall. Again just discouraged after all the excellent support that I have received over the decades of dealing with this company. Link to comment Share on other sites More sharing options...
hlsccsfa Posted November 13, 2020 Share Posted November 13, 2020 A spare part kit for $40 would solve the long wait time issue. It is available in a lot of online vendors. Then call Dillon or submit a ticket, they will send you a replacement, eventually... Link to comment Share on other sites More sharing options...
Chutist Posted November 14, 2020 Author Share Posted November 14, 2020 So yesterday morning I got a person on the phone, 3 minutes later was told my stuff would go out soon. Got a ship notification last night. Link to comment Share on other sites More sharing options...
MikeyScuba Posted November 14, 2020 Share Posted November 14, 2020 I always fill out a contact us form with the parts I need. Took 3-4 days until I got a confirmation that the parts have shipped. easy Link to comment Share on other sites More sharing options...
nxfedlt1 Posted November 15, 2020 Share Posted November 15, 2020 Same, had parts in 4 days from my email submission last week. Link to comment Share on other sites More sharing options...
Chutist Posted November 15, 2020 Author Share Posted November 15, 2020 21 hours ago, MikeyScuba said: I always fill out a contact us form with the parts I need. Took 3-4 days until I got a confirmation that the parts have shipped. easy 10 hours ago, nxfedlt1 said: Same, had parts in 4 days from my email submission last week. Glad it worked out... I did the same and it did not. @Showclear did the same and it did not. Glad you got lucky. Link to comment Share on other sites More sharing options...
ExStreetWalker Posted November 22, 2020 Share Posted November 22, 2020 I filled out the contact form last Sunday. I received a reply on Tuesday. Link to comment Share on other sites More sharing options...
RudyVey Posted November 24, 2020 Share Posted November 24, 2020 I broke the shoulder washer on my 550, and send them a message on the 21st. Got an email today that my replacement parts are on the way. I think this is pretty fast. Link to comment Share on other sites More sharing options...
RudyVey Posted November 30, 2020 Share Posted November 30, 2020 And the parts have arrived on Friday, so this is great service. Link to comment Share on other sites More sharing options...
sdrr72 Posted December 1, 2020 Share Posted December 1, 2020 I filled out the chat window online to have a call back on 11-23. About an hour later, someone called. Took three minutes to get them to agree to ship a replacement part, which arrived on 11-28 USPS. I'm still happy with Dillon service. Link to comment Share on other sites More sharing options...
Showclear Posted January 11, 2021 Share Posted January 11, 2021 An update today! Problem die is on the way back today with tracking info. This could of happened quicker for sure but overall I still will recommend Dillon to prospective newbies. Link to comment Share on other sites More sharing options...
Tom S. Posted January 13, 2021 Share Posted January 13, 2021 (edited) l have been trying since December 6th to get a part replaced on one of my powder measures. Was told that none of my 3 replies were received, then told l had to return the part, despite sending a picture of the cracked part twice. Part was sent priority mail - which took 10 days(!) and it arrived yesterday. Haven't heard anything back yet but I'm not holding my breath. UPDATE: Got email notification an hour and a half ago that Dillon is shipping out the part. So another 10 days (USPS) and that powder measure should be up an running. I hope. Edited January 13, 2021 by Tom S. Updating Post Link to comment Share on other sites More sharing options...
Furrly Posted January 13, 2021 Share Posted January 13, 2021 Had to replace the primer indexing arm spring, called them and requested a call, was called back, part came in 4 days later.. You have to be persistent with them now a days since they are experiencing record sales which in return are getting record phones calls for customer. support.. No other way around it.. Link to comment Share on other sites More sharing options...
Sigarmsp226 Posted January 16, 2021 Share Posted January 16, 2021 Last week I sent an email through their on line warranty link for a part on my powder check alarm that quit working. Received an email the next day stating warranty part would be provided free of charge and two days later received an email that the part was in route....Great CS support for their on line warranty requests...Mark Link to comment Share on other sites More sharing options...
Tom S. Posted January 17, 2021 Share Posted January 17, 2021 On 1/13/2021 at 7:09 AM, Tom S. said: l have been trying since December 6th to get a part replaced on one of my powder measures. Was told that none of my 3 replies were received, then told l had to return the part, despite sending a picture of the cracked part twice. Part was sent priority mail - which took 10 days(!) and it arrived yesterday. Haven't heard anything back yet but I'm not holding my breath. UPDATE: Got email notification an hour and a half ago that Dillon is shipping out the part. So another 10 days (USPS) and that powder measure should be up an running. I hope. Last Update: Part arrived yesterday (1-16-21) and powder measure is back in service. I'm still puzzled as to why I had to send the part back when I had provided a photo (twice) of where the original was cracked, but so be it. So start to finish, 41 days or 26 business days. This won't deter me from recommending Dillon products, as I believe they are a top notch product, but it has soured me on what was once the top service provider in the industry. Link to comment Share on other sites More sharing options...
ExStreetWalker Posted February 1, 2021 Share Posted February 1, 2021 On 1/17/2021 at 7:43 AM, Tom S. said: Last Update: Part arrived yesterday (1-16-21) and powder measure is back in service. I'm still puzzled as to why I had to send the part back when I had provided a photo (twice) of where the original was cracked, but so be it. So start to finish, 41 days or 26 business days. This won't deter me from recommending Dillon products, as I believe they are a top notch product, but it has soured me on what was once the top service provider in the industry. Dillion has always had the option to require you to send broken parts back to them. They really do this on high value, low breakage parts. I've had a couple of powder measures base parts crack. The first one they wanted me to send it back. The second they just sent out the parts. Link to comment Share on other sites More sharing options...
weldon20 Posted February 8, 2021 Share Posted February 8, 2021 I submitted an on line ticket with a picture and 14 days from submittal to email from Dillon providing me with tracking number. Given everything that is happening that is not unreasonable Link to comment Share on other sites More sharing options...
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