NETim Posted October 4, 2020 Share Posted October 4, 2020 The powder measure casting broke at the very bottom of the measure where it clamps on the expander die. I noticed I wasn't getting much if any belling on the cases and the measure was hopping around noticeably. Hopefully Dillon responds quickly to my email. Link to comment Share on other sites More sharing options...
noylj Posted October 4, 2020 Share Posted October 4, 2020 I walked mine into the Dillon store, put it on the counter, clerk looked at it, bent down, and gave me a new powder measure. Link to comment Share on other sites More sharing options...
warpspeed Posted October 4, 2020 Share Posted October 4, 2020 9 hours ago, NETim said: The powder measure casting broke at the very bottom of the measure where it clamps on the expander die. I noticed I wasn't getting much if any belling on the cases and the measure was hopping around noticeably. Hopefully Dillon responds quickly to my email. Call tomorrow morning - it will be faster. Link to comment Share on other sites More sharing options...
191138sc Posted October 6, 2020 Share Posted October 6, 2020 On 10/4/2020 at 8:54 AM, NETim said: The powder measure casting broke at the very bottom of the measure where it clamps on the expander die. I noticed I wasn't getting much if any belling on the cases and the measure was hopping around noticeably. This happened to me about 6 months ago. Called Dillon and told them what happened. Sent out a replacement that day. Great CS. Link to comment Share on other sites More sharing options...
NETim Posted October 7, 2020 Author Share Posted October 7, 2020 6 hours ago, 191138sc said: This happened to me about 6 months ago. Called Dillon and told them what happened. Sent out a replacement that day. Great CS. That's what I thought would happen. I have to ship my busted measure to them, on my dime, then they'll send me a replacement measure. Not sure why. It's not repairable. Scavenge some parts off of it is all. I sent pics to indicate what broke where but nope. Send it in. Link to comment Share on other sites More sharing options...
NETim Posted October 8, 2020 Author Share Posted October 8, 2020 Now that I've sent the busted measure in, on my dime, I get an email telling me a replacement is on the way. I'm not too very damn very impressed with Dillon CS right now. Link to comment Share on other sites More sharing options...
johnmyster Posted October 9, 2020 Share Posted October 9, 2020 (edited) They sent a lower link rebuild kit for my 550b when I had some play in mine based on an email with a few photographs. I was happy about it. I have a (very old) powder measure that cracked. It wasn't the fault of the equipment. Can't blame them for it. I had a spare. If I ask them about it and they replace or fix, I'll be happy about that too. Do you have two accounts to make your complaint about Dillon CS seem more legitimate? Does it make you feel more special when you get a reply to your thread from yourself? Or is it better when your reply gets a response from the OP? Edited October 9, 2020 by johnmyster Link to comment Share on other sites More sharing options...
pcschwenke Posted October 20, 2020 Share Posted October 20, 2020 My 550B powder measure casting broke last night... I’ve broken a few parts over the past 30 years but, this was the first powder measure. I’ll be calling them today. Link to comment Share on other sites More sharing options...
NETim Posted October 20, 2020 Author Share Posted October 20, 2020 On 10/9/2020 at 8:37 AM, johnmyster said: They sent a lower link rebuild kit for my 550b when I had some play in mine based on an email with a few photographs. I was happy about it. I have a (very old) powder measure that cracked. It wasn't the fault of the equipment. Can't blame them for it. I had a spare. If I ask them about it and they replace or fix, I'll be happy about that too. Do you have two accounts to make your complaint about Dillon CS seem more legitimate? Does it make you feel more special when you get a reply to your thread from yourself? Or is it better when your reply gets a response from the OP? Yes, I'm very special. Through a moderate mixup on my part, I had an old(er) account here and I didn't remember creating it. Now, I've realized the error and am using just one account. Dillon CS did come through and sent me a new measure AFTER I had sent my old measure in to them at my expense. Up until now, I have had no complaints about Dillon support. Link to comment Share on other sites More sharing options...
N7VY Posted October 21, 2020 Share Posted October 21, 2020 I’ve broken two of them in the last year. When I got my last replacement I asked if I could have an extra. Hey said sure as long as I pay them . It’s only 18 miles to their store so I quest I’ll do that. Link to comment Share on other sites More sharing options...
Tom S. Posted December 8, 2020 Share Posted December 8, 2020 (edited) I broke one a couple days ago. Send Dillon a picture, still waiting to hear back. Edited December 8, 2020 by Tom S. Link to comment Share on other sites More sharing options...
sdrr72 Posted December 11, 2020 Share Posted December 11, 2020 For small parts, Dillon has always taken my word for it and shipped no questions asked. I have never had to ask for replacement of a large part. I have a 30 year old powder measure from a Dillon Square Deal (pre-"B") that is still going strong. Link to comment Share on other sites More sharing options...
roundball Posted June 29, 2021 Share Posted June 29, 2021 I have been using 550's for many years. I have three measures. These are current models. I was merrily loading along the other evening. There was some resistance lowering the handle. Powder came pouring out of the measure around the charge bar. What had happened is the plastic plug had broken and spacer had come loose. Fortunately, there was not much powder in the measure. I called Dillon. Rep was too slammed to discuss broken plug. He very quickly put in an for two replacement plastic plugs. He would not allow me to give him card number to order #2 buttons. Two were included with the plastic plugs. That spacer is stationary and the plug holds it in place. Something much have hit that spacer hard enough to break the plug. Nothing else looks broken. I was able to replace the Accurate #2 at a semi-ripoff price. Installed another measure and finished out my 200 wadcutter loads in 38 Special. That spacer goes and the measure will empty. Figured what to do after the fact. Push the spacer back into place. Rocket Science. Link to comment Share on other sites More sharing options...
Jim Watson Posted June 29, 2021 Share Posted June 29, 2021 My gunsmith may be the only man in the country that Dillon charges for replacement parts. Why? Because he tells them how they could have avoided breakage by a change in design or material. So they penalize his advice by charging him for another part the same as the old one. They do pay attention, my third SDB frame was beefed up where the first two had broken. Link to comment Share on other sites More sharing options...
rscalzo Posted October 11, 2021 Share Posted October 11, 2021 (edited) The body of the powder measure broke yesterday. Drove me crazy why the cases would not bell correctly. After a few rounds that were unsuitable, I found the cracks. Boxed up the body to send back. Dillon requested a photo. Edited October 11, 2021 by rscalzo Link to comment Share on other sites More sharing options...
K-Tex Posted October 14, 2021 Share Posted October 14, 2021 Dillon is great on cs for sure! They replaced the indexing star on a 35 year old 550. Link to comment Share on other sites More sharing options...
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