GemPro 250 Owners:

[HOGRIDER]

Just wanted to bring it to everyone's attention that owns a GemPro 250/300 scale.  My 250 failed, and I contacted this company for warranty:

 

https://hbitech.com/warranty/

 

Asked for a brief description of the problems I was having and did I have a copy of the original purchase confirmation email/invoice.  I did.  After a couple of days, I received this email stating:

 

Quote

 

Ben,

We are sorry to hear that your scale is not functioning properly. Unfortunately, we are experiencing performance issues with the GemPro scales.  Because we cannot guarantee satisfactory performance with the GemPro line at this time and do not have another replacement option, we would like to refund your purchase by sending you a money order in the amount of your original purchase.       

To process your refund, you will be required to send us a copy of your receipt through one of the following methods.

 

1.      HBI International -My Weigh

Attention Warranty Department

3401 W. Papago Street

Phoenix, AZ 85009

 

2.      Email at returns@hbiin.com

 

You may contact us by telephone or email with any questions or concerns you may have. 

 

Please be advised that refunds can take up to 3-6 weeks to process.

 

And in the case of a lost, stolen or damaged money order it can delay the process up to 8 weeks.

 

Sincerely,

 

Nikki Ciraolo

Warranty Specialist

HBI International

returns@hbiin.com

 

 

 

No mention of returning my existing unit..........so I'm recommending others get on this wagon in case of future failures!

 

 

 

Edited September 2, 2020 by HOGRIDER
sp

[vluc]

Hmm, how old was your 250?  Mine is easily 5 or 6 years old.

Edited September 2, 2020 by vluc

[HOGRIDER]

24 minutes ago, vluc said:

Hmm, how old was your 250?  Mine is easily 5 or 6 years old.

Purchased 2014...........

 

 

[Cuz]

Mine might be older than that. I thought it only had a 1 year warranty. I got the gem pro 500 cuz I wanted 2 decimals if accuracy.

What was actually wrong with yours?
Mine seems to be working fine.


Sent from my iPhone using Tapatalk

[Stymie12000]

My gem pro stopped holding Zero. It would float all over the place. +- 10 or so grains. 

 

Bought mine around 2015-2016. Contacted them about warranty and got the same response as the OP, no longer servicing them. I got a full refund and bought a fx120i.  Haven't looked back. 

[HOGRIDER]

39 minutes ago, Cuz said:

Mine might be older than that. I thought it only had a 1 year warranty. I got the gem pro 500 cuz I wanted 2 decimals if accuracy.

What was actually wrong with yours?
Mine seems to be working fine.


Sent from my iPhone using Tapatalk

Go to the link I posted above and fill out the short form.  They will contact you to confirm your warranty period.........IIRC, all the GemPros had .00 accuracy.  250, 300, and 500.

 

Just out of the blue it started to drift without actually weighing.  Documented weights would be 2-3gn +/-.  Put a calibration weight on the pan and get an error message every time...........

 

Just a matter of time till it fails...........if eligible, get the full refund while you can!

[Cuz]

Ok, now we need a suitable replacement for the Gempro 250. Anyone got any ideas?


Sent from my iPhone using Tapatalk

[HOGRIDER]

8 minutes ago, Cuz said:

Ok, now we need a suitable replacement for the Gempro 250. Anyone got any ideas?


Sent from my iPhone using Tapatalk

If I hadn't bought the FX-120i, then this would have definitely been my second choice!

 

https://www.oldwillknottscales.com/and-newton-ej-123.html?gclid=Cj0KCQjwhb36BRCfARIsAKcXh6HEIN7rY3CEdE6GqfCOe3Snob9qlHLUKWnFj13OOBlA4FkySFrNRrQaAj4DEALw_wcB

 

.02 grain resolution.

 

Edited September 2, 2020 by HOGRIDER
sp

[vluc]

Calibrated mine, 19.9995.  Have not seen any drifting.