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Brian Enos's Forums... Maku mozo!

Vortex Customer Service Blows Me Away

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Short version: I bought a Vortex Viper on sale for Black Friday, but its host gun didn't come in until last week.  I got it mounted, zeroed, etc. but just didn't *like* it as much as I like my Venom on another gun, plus the buttons on the side wouldn't fit my current holster setup.  I emailed Vortex to see if they'd swap it - clearly stating I wasn't one of those "unhappy customers" and would resolve the issue on my own if not - and they said yes.


Let's be clear - nothing wrong with the optic itself - and a problem that was completely mine - but they're going out of their way to make sure I'm a happy customer.


It worked.  I've just ordered another Venom so I'm running the same setup on primary and backup guns + my steel challenge rimfire.

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