Quirk Posted December 6, 2016 Share Posted December 6, 2016 (edited) Just looking to see if my problem is unique. I've been trying to order a custom upper from JP. Can't use the online rifle builder for this. I did get an email reply from a manager who basically said "call and try to talk to someone" but when I do call, none of the voicemail extensions actually work or allow me to leave a message. I tried from several phones, and over 3 week period I've tried calling about 20 times. If this is b/c they are so screaming busy, that's great. I can't believe this is an indication of business failure...from when I hear they are doing great. Just curious if anyone else has had this problem. I'll keep trying I guess... Q Edited December 7, 2016 by Quirk Link to comment Share on other sites More sharing options...
38superman Posted December 6, 2016 Share Posted December 6, 2016 It is difficult to get them on the phone because they are quite busy. Leave messages and they will respond. If you must speak directly to them keep trying. Sooner or later someone will pick up. Link to comment Share on other sites More sharing options...
blueeyedme Posted December 6, 2016 Share Posted December 6, 2016 They are indeed screaming busy. Keep trying and/or leave a message/email and they will call you back. As an alturnative, call Arnzen Arms in Minnesota (952) 944-1875. Not sure of the relationship, but they are very well connected with JP and where I go when I've ordered a JP rifle build. Link to comment Share on other sites More sharing options...
Hunter1998 Posted December 7, 2016 Share Posted December 7, 2016 I called several times when I was purchasing my GMR13 and never had an issue, this was a few moths ago. I always called early in the morning and the team there was always helpful. Link to comment Share on other sites More sharing options...
Quirk Posted December 7, 2016 Author Share Posted December 7, 2016 I'll keep trying but their system won't let me leave a message anywhere....at any extension so far... ill try calling first thing in AM Link to comment Share on other sites More sharing options...
MHitchcock Posted December 7, 2016 Share Posted December 7, 2016 Pm'd you Link to comment Share on other sites More sharing options...
Quirk Posted December 7, 2016 Author Share Posted December 7, 2016 Well I called first thing in the AM today - timed the call exactly for opening - and did succeed this time, and so I think I'm 'in' at this point. Thanks everyone! Q Link to comment Share on other sites More sharing options...
Hunter1998 Posted December 8, 2016 Share Posted December 8, 2016 You will be satisfied with anything you buy from JP! Link to comment Share on other sites More sharing options...
DocMedic Posted December 8, 2016 Share Posted December 8, 2016 JP gets really busy during the holidays, I've been working with them trying to get a barrel system for the past 3 months. Calling them just before they open up seems to be the best way to get ahold of them if you don't have one of their private numbers :P. Which I don't have Link to comment Share on other sites More sharing options...
jon9116 Posted February 25, 2017 Share Posted February 25, 2017 Should be answering by now Link to comment Share on other sites More sharing options...
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