Aircooled6racer Posted October 15, 2015 Share Posted October 15, 2015 Hello: I am getting my 1911 ready for single stack and changed out the old no gap insert to try my new mags with the gap insert. I am trying to see which setup is faster for me. The old no gap insert comes out with no problem. Insert the new gap insert do some reloads and then decide to go back to the no gap. The new gap insert is super tight. Install the Dawson screwdriver and crack. A piece breaks off the new insert and goes flying. WTF. The old insert came out easily. Well, I finally got the new insert out and installed the old no gap. I did some more reloads and I have decided the gap works just as well for me and I won't have to buy any more base pads for the new mags. Take the no gap out again it came out easily. I checked both inserts and the new one is a lot harder than the old one. Did I get a bad insert or are the new ones harder than the older ones? Let me know. Thanks, Eric Link to comment Share on other sites More sharing options...
devoldog1775 Posted October 15, 2015 Share Posted October 15, 2015 I had the same problem when I tried to remove it to tighten up the magwell to backstrap bolt. Tried to remove the insert and "snap!" Ended up having to break it further just to get it off. Replaced it with my old gap insert until I could get a new no-gap one in. The old one popped right back out without a problem. Definitely pissed me off. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Bill H Posted October 15, 2015 Share Posted October 15, 2015 I have had 2 break same way. Link to comment Share on other sites More sharing options...
Aircooled6racer Posted October 16, 2015 Author Share Posted October 16, 2015 Hello: I wonder why the old ones can be taken on and off easily and the new ones crack. Yes, it did piss me off to see a brand new insert get broken so easily not to mention a flying sharp piece of plastic coming my way. Thanks, Eric Link to comment Share on other sites More sharing options...
dawsonprecision Posted October 16, 2015 Share Posted October 16, 2015 Hello, We are checking the inserts we have in stock to see if there is a problem with either the material or the way they were made. I should know something later today. Link to comment Share on other sites More sharing options...
dawsonprecision Posted October 16, 2015 Share Posted October 16, 2015 I just had the manufacturing supervisor get back with me. What we have in stock all checked within tolerance, but if the three of you will send me an email to tech at dawsonprecision.com I will get you a warranty replacement Huston Link to comment Share on other sites More sharing options...
G T Posted October 16, 2015 Share Posted October 16, 2015 More than those three out here with broken ones. I thought I had just done something wrong. I have 2 broken ones. Link to comment Share on other sites More sharing options...
dawsonprecision Posted October 16, 2015 Share Posted October 16, 2015 More than those three out here with broken ones. I thought I had just done something wrong. I have 2 broken ones. Send me an email. Link to comment Share on other sites More sharing options...
Aircooled6racer Posted October 16, 2015 Author Share Posted October 16, 2015 Dave: You are the man! PM sent with contact info. Thanks, Eric Link to comment Share on other sites More sharing options...
dawsonprecision Posted October 16, 2015 Share Posted October 16, 2015 Please use the tech support email address at dawsonprecision.com or call and ask to speak to Huston. Link to comment Share on other sites More sharing options...
Scrmblr Posted October 17, 2015 Share Posted October 17, 2015 Please use the tech support email address at dawsonprecision.com or call and ask to speak to Huston. Had same problem when switching mine to a white one recently. The black one popped a shard from the tool insertion port. I will send you an email, and the part if you want to look at it. Link to comment Share on other sites More sharing options...
blue edge Posted October 17, 2015 Share Posted October 17, 2015 I also have one Link to comment Share on other sites More sharing options...
wgj3 Posted October 17, 2015 Share Posted October 17, 2015 (edited) Tag. I just had it happen a week or so ago. Edited October 17, 2015 by wgj3 Link to comment Share on other sites More sharing options...
L3324temp Posted October 17, 2015 Share Posted October 17, 2015 The insert on my second newer gun broke the same way. My much older gun is still original and has never broken. Something must have changed. Link to comment Share on other sites More sharing options...
racknrider Posted October 17, 2015 Share Posted October 17, 2015 Not just the no gap inserts. I bought a new mag well about 2 months ago with the gap insert, decided that I wanted to try the no gap. When I tried to remove the insert a 3/16" wide by 3/4" long piece snapped off. No problem with my new no gap insert or with the one on my XDm. Link to comment Share on other sites More sharing options...
Aircooled6racer Posted October 18, 2015 Author Share Posted October 18, 2015 Hello: mine broke out a piece about 3/4" long as well. That's two for me as well. Still don't know why the old ones work so well and they seem to be softer material and more flexible. I give tech support an e-mail tomorrow. Thanks, Eric Link to comment Share on other sites More sharing options...
Aircooled6racer Posted October 20, 2015 Author Share Posted October 20, 2015 Hello: I heard back from Dawson today they are going to send me 2. Great company and great customer support! I wish all companies I deal with were like this. Thanks, Eric Link to comment Share on other sites More sharing options...
Aircooled6racer Posted October 23, 2015 Author Share Posted October 23, 2015 Hello: The inserts came today. What great service! Next week my new base pads and magwell will be here for my new single stack adventure. Thanks, Eric Link to comment Share on other sites More sharing options...
1sickPuppy Posted December 15, 2015 Share Posted December 15, 2015 I had the same issue a small piece by the notch cracked off so there is a gap on the side of the insert.... Link to comment Share on other sites More sharing options...
Nemesis Lead Posted January 5, 2016 Share Posted January 5, 2016 I had two break. The old ones are much better. I sent an email to Dawson sales and got no response. Can you please send me a PM so that i can obtain new ones? Link to comment Share on other sites More sharing options...
1sickPuppy Posted January 7, 2016 Share Posted January 7, 2016 (edited) I haven't heard anything back either but I think the email goes to tech support.... Edited January 7, 2016 by 1sickPuppy Link to comment Share on other sites More sharing options...
dawsonprecision Posted January 15, 2016 Share Posted January 15, 2016 (edited) Hello, The Tech Support person, Me, Has been out dealing with a family problem. I am back now. Send me an email to tech@dawsonprecision.com with your name and/or the name on your account. Huston Tech Support Edited January 15, 2016 by dawsonprecision Link to comment Share on other sites More sharing options...
1sickPuppy Posted January 27, 2016 Share Posted January 27, 2016 Thanks Huston for the GREAT CUSTOMER SERVICE.... I'll always continue to buy from Dawson!!!! Link to comment Share on other sites More sharing options...
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