Maize Posted May 4, 2015 Share Posted May 4, 2015 (edited) Had my Edge go down this weekend. I was wondering if this was unusual . Edited May 4, 2015 by Maize Link to comment Share on other sites More sharing options...
Dustint21 Posted May 4, 2015 Share Posted May 4, 2015 (edited) That is not what we normally see with a broken safety. If one breaks it is most likely to break in the middle where the two safeties meet. Please contact our warranty department so we can fix this. I apologize for the inconvenience. warranty@stiguns.com or 512-763-3922 Kind Regards Dustin Edited May 4, 2015 by Dustint21 Link to comment Share on other sites More sharing options...
Blue Jacket Posted May 4, 2015 Share Posted May 4, 2015 I had one break in the exact same place on an Eagle about 6 months ago. I don't know why I didn't even consider contacting STI to ask if they would replace it. I just purchased a a new one and fit it. Dustin it's good to see you stand behind your products. I've heard good things about STI's service. Link to comment Share on other sites More sharing options...
Sandbagger123 Posted May 4, 2015 Share Posted May 4, 2015 I had the same thing. Call STI and they will take care of you Link to comment Share on other sites More sharing options...
Maize Posted May 4, 2015 Author Share Posted May 4, 2015 So this has been done before. We sent a email today to STI warranty department I'm sure I will hear from them soon. Luckily next weekend is 3gun and I can shoot a different pistol and Double Tap is 6 weeks away. Thanks everyone Link to comment Share on other sites More sharing options...
LilBunniFuFu Posted May 4, 2015 Share Posted May 4, 2015 I had the same thing happen on an eagle about a month back. Called STI and I had a replacement at my door in 3 days. They also offered to fit it if I would have sent it in. Link to comment Share on other sites More sharing options...
Maize Posted May 16, 2015 Author Share Posted May 16, 2015 Received my free replacement part from STI today. Great customer service Link to comment Share on other sites More sharing options...
lsystems Posted May 17, 2015 Share Posted May 17, 2015 STI's the real deal! Great products, great customer service and really nice folks. Link to comment Share on other sites More sharing options...
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