Dillon Tumbler CV2001 doesn't "tumble"

[Spray_N_Prey]

Ok I have two Dillon tumblers bought new within 6 months of each other. They have different looking counter weights underneath them, one tumbles the brass like crazy turning over wonderfully, the other just doesn't. they both rotate clockwise as one of them the brass is being flipped from the outer part of the bowl to the inner part tumbling over while the brass just kinda sits at the bottom of the other tumbler. Any ideas?

[The_Vigilante]

Send it back to Dillon-doesn't it have a 1-yr warranty? BTW haven't seen the Dillon rep posting for sometime now.

[Spray_N_Prey]

I would like to and have tried to call Dillon about a dozen times, but really don't want to wait 45+ minutes. It's actually getting close to the year warranty. I should get ahold of them.

[Steve RA]

Send a letter which should establish the date you notified them about your problem.

[Ken_Bird]

Good advise mail them a letter, and also send the an email. That way you can prove when you had the problem. I am surprised it was only 45 min. I have called twice and first call took 1:20 the second 1:45 oh well on speaker phone and just went on about my business.

Best of luck.

[Spray_N_Prey]

I either gave up at 45 or was told it would at least be that long. Have tried several times.

[leewongfei]

Maybe im just lucky, but every time i called, it took less than 5 minutes to get someone. I called at least 4 times in the last couple of weeks.