bpipe95 Posted July 27, 2012 Share Posted July 27, 2012 (edited) I ALWAYS research a company before I place an order but, this time due to seeing several people at matches use their product I figured I would be fine. I placed an order with them about 4 weeks ago now for a 2 round side saddle and yet to receive any kind of information as to what is going on with my order. I have tried just about every possible to get in touch with them but other than 3 emailed receipts when I first placed my order I can not get any kind of response back. If anyone has any helpful information please let me know. If I don't hear something soon I am going to do a charge back. Ugh I hate bad sellers and poor communication! Also can anyone recomend a good place to get a 2 round horizontal shotgun shell holder? I like the elastic more than plastic but I NEED something before Rockcastle at the end of Aug. Edited July 27, 2012 by bpipe95 Link to comment Share on other sites More sharing options...
gng4life Posted July 27, 2012 Share Posted July 27, 2012 Not that it's any consolation at this point but if you don't get it and want to purchase a 2 round side saddle, I got mine from Shootersconnection in a few days. It is made by Tactical Adventure Gear but looks the same to me. Hope you can get that cleared up...Good luck Link to comment Share on other sites More sharing options...
The_Vigilante Posted July 27, 2012 Share Posted July 27, 2012 It appears this is a 1-man business run out of home. Owner, Mark Thomas, attends a lot of matches all over the country as well as gun shows. He has a good reputation-give him some more time. Link to comment Share on other sites More sharing options...
pjb45 Posted July 27, 2012 Share Posted July 27, 2012 I don't think his last name is Thomas. I have ordered stuff from him, he sometimes takes awhile but he comes across with very nice stuff. Link to comment Share on other sites More sharing options...
shooterready Posted July 27, 2012 Share Posted July 27, 2012 Mark Otto owns 3gun gear. I've spoken with him in the past. I'm sure there is a reason you're not getting a response. Hopefully, everything is OK on his side. He was very prompt in his replies and even spoke with him on the phone. Link to comment Share on other sites More sharing options...
Religious Shooter Posted July 27, 2012 Share Posted July 27, 2012 Yeah... it starts with a B ends with a non or nan. I think the OP's experience can be typical. That's basically what happened to me a couple of years ago. Long wait. But I eventually got the stuff. Check out Mark Otto if you want fast and good. Link to comment Share on other sites More sharing options...
Religious Shooter Posted July 27, 2012 Share Posted July 27, 2012 Mark Otto doesn't own 3gungear.com Otto is in TX. 3gungear.com is in AZ. Link to comment Share on other sites More sharing options...
Religious Shooter Posted July 27, 2012 Share Posted July 27, 2012 Mark Otto will actually CALL YOU. I had no problems with comms with Mark O. Link to comment Share on other sites More sharing options...
Tom D. Posted July 27, 2012 Share Posted July 27, 2012 After these guys answer al the calls & e-mails, it's a wonder they get any items made!! Just a thought. Link to comment Share on other sites More sharing options...
BrianATL Posted July 27, 2012 Share Posted July 27, 2012 My stuff never showed up Link to comment Share on other sites More sharing options...
Don Springer Posted July 27, 2012 Share Posted July 27, 2012 Another vote for Mark Otto. I've got some of his stuff and it's top notch. Link to comment Share on other sites More sharing options...
Dan Sierpina Posted July 28, 2012 Share Posted July 28, 2012 3 Gun Stuff, in the dealer forums carries Mark Otto products, and shows the holder desired in stock. Mark Otto has called me from a cookout, when I was looking to purchase his shell caddies. You can't get better service than that! Link to comment Share on other sites More sharing options...
bpipe95 Posted July 28, 2012 Author Share Posted July 28, 2012 Thanks for the info guys! I will be giving this guy one last chance on Monday. If I do not hear anything within 24 hours I will be issuing a charge back. I have ordered from other vendors mentioned here and via PM before with great success, I will be making a purchase through one of them after I get the charge back issued. I have no problem with guys not being available due to any reason as long as I know that I will have a wait period and I am made aware of this in a reasonable amount of time after purchase. I would never have even tried to contact him if I had gotten any type of contact from him. After 3 weeks of nothing (with an item showing showing "in stock") I sent email. So no problem with delays, but huge problem with piss poor communication. Thank you for the help! Link to comment Share on other sites More sharing options...
bpipe95 Posted August 2, 2012 Author Share Posted August 2, 2012 Small update. I came home to the 3gungear product at my door step the other day. I am happy they arrived, however I think they lack some serious customer service. I also ordered a set +2 shell carriers from a vendor here. they arrived today after a placing an order on Sunday night. I am supper happy with the service I received fantastic communication and fast shipping. Big Thumbs up to Shooters Source! Link to comment Share on other sites More sharing options...
GMB Posted August 8, 2012 Share Posted August 8, 2012 I have purchased from 3gungear and the service was great, as for his customer service it was awesome. USPS had missed placed my orginal and upon contacting 3gungear they shipped a replacement order no charge and right away. About a week and a half after I recieved the replacement order the original order showed up. I contaced 3gungear to return the extra product and he told me to keep it, worked out great for me cause shortly there after I picked up a back-up shot gun. One man shop and as far as I know making the product here in the USA, gets my business everytime!!!! Link to comment Share on other sites More sharing options...
jr. 3 gunner Posted August 8, 2012 Share Posted August 8, 2012 I'm pretty sure Mark Buchanan owns 3 gun gear. Link to comment Share on other sites More sharing options...
norbs007 Posted August 8, 2012 Share Posted August 8, 2012 It's Mark Buchanan who owns 3gungear and he's a good guy. I've been using his products I purchased 8 years ago and they're still going strong. Link to comment Share on other sites More sharing options...
nj mike Posted August 8, 2012 Share Posted August 8, 2012 I have ordered from both with no problems as far as Mark Otto class act guy in my book he calls you back no matter what, ordered a load 2 belt from him it was here in 3 days he told me to send him the check when i get the belt. Link to comment Share on other sites More sharing options...
KentG Posted August 8, 2012 Share Posted August 8, 2012 (edited) I bought a M1A double mag pouch with the leg rig and all. I wanted to see if my Akdal mags would fit. They didnt. It took about 30 seconds from the time I opened the package and it went right back in the box. Obviously it was still brand new but they didnt care. They would NOT do me a refund. Didnt even consider a refund with a restock fee. I had to sell it here at a loss. Wont buy from them again. Edited August 8, 2012 by Kent Grewe Link to comment Share on other sites More sharing options...
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