BigGabe Posted February 15, 2012 Share Posted February 15, 2012 Felt I had to say something about this. A couple of weeks ago I placed an order for 2000 9mm bullets. They came in pretty quick and when I opened them up they were the wrong kind. HP's instead of FMJ. It was totally my fault not their's. I just had a senior moment and ordered the wrong stuff. Called em up and asked if I sent them back could they exchange them for the ones I had meant to order in the first place, I'd be glad to pay the shipping. She was super nice and said she would send a call tag so they could be picked up and send the other bullets out, I didn't owe them a thing. Now guys that's service. I'll be a customer for a long time. Thanks for listening. Gabe Link to comment Share on other sites More sharing options...
kframe_mike Posted February 15, 2012 Share Posted February 15, 2012 I recently placed an order for 3000 9mm bullets from them.I was impressed at how quickly they were shipped,considering the time of year.-Mike Link to comment Share on other sites More sharing options...
Gabe Athouse Posted February 16, 2012 Share Posted February 16, 2012 Right before New Years I ordered 12,000 from them. When I got the order, 5,000 of it was wrong. They had sent HP not FMJ. I called and talked to them, they sent return shipping labels and shipped out the correct order as soon as the return hit the post office. They went as far as to include an extra thousand bullets for the inconvenience. I was very happy with their customer service. They were all over their packaging mistake and they've got a good product at a good price. I've placed a half dozen orders with them, this was the only time their was an issue. Link to comment Share on other sites More sharing options...
Pat Miles Posted February 16, 2012 Share Posted February 16, 2012 And that's how you attract and KEEP customers. Pat Link to comment Share on other sites More sharing options...
open17 Posted February 16, 2012 Share Posted February 16, 2012 And that's how you attract and KEEP customers. Pat Absolutely. Precision Delta is a step above on customer service. Had a problem with ONE shipment from them---USPS lost it. A 60+ lb flat rate box of bullets GONE. USPS totally worthless on replacement/reimbursement. PD sent me another order, at their expense, no questions asked. THAT is service. Link to comment Share on other sites More sharing options...
noylj Posted February 26, 2012 Share Posted February 26, 2012 Why would you want to send JHPs back for FMJ? Guess that's just me, but I always opt for JHPs... Link to comment Share on other sites More sharing options...
BigGabe Posted February 26, 2012 Author Share Posted February 26, 2012 The gun I use likes the fmj much better. Didn't want to feed the jhp very well. I guess it's all about dependability and accuracy. Gabe Link to comment Share on other sites More sharing options...
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