EricW Posted February 25, 2004 Share Posted February 25, 2004 Call to customer support: "My (insert product here) is broken." (Your call isn't the only call they've gotten on this. It's like the 700th.) "It's broken? Well, stop using it (or put and irrelevant band-aid on it), and it won't break again." I hate this crap. Companies have become so ass-backward that no matter how defective the product is, it's always the customer's fault somehow. They replace the product as a token effort to be a good vendor, but the problem that caused the defect to begin with goes merrily on. Why? Because managment will become enraged if the people doing support try to bring a systemic problem to light, then blame tech support / blame the users / blame some 3rd party. All so the problem never has to be fixed. Some day over the rainbow, some management genius will actually look at their support calls and re-engineer their product and/or process so that they don't get the call to begin with. Until then, we all get to ride this stupid merry-go-round together. I hate that. Quote Link to comment Share on other sites More sharing options...
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