So….. I called the number today. It is a land line to Chris in the office, that explains why the text was not responded to. The email goes to Brian and yes he was probably busy at nationals. I also found out that you can only use one certificate per purchase, I had two and still have one. I don’t think that is unreasonable, the guy gave me 200 bucks off. I had another set of prescription glasses bought in about 3 minutes so if you want glasses call the number and they will take good care of you.