Hey guys, and gals! I just wanted to share my customer service experience with everyone. I had always heard mixed things regarding the quality of their customer service. I bought a well used 1996 m9del wonder finish steel witness full size over Christmas. I was in love from after shooting my first 5 rounds through it. It has a wonderful feel, is very accurate, and and cost me very little money compared to some other makes. Well, a few months later, and 300 - 400 rounds through it, it had begun to shoot considerably low left. I had thought maybe I was having a bad day at the range, or had somehow knocked the rear sight. Upon arriving home from the range, I went to the bench for the usual cleaning, when I discover a chunk of the slide, under the ejection port had broken off! Yes, a chunk! I contacted EAA and explained my situation. They told me to ship it to them, and they would take care of it. I did. I received my pistol back in exactly one week from the day I shipped it! I couldn't believe it. I was very very happy with this. Upon opening, and inspecting the pistol, I had found that the slide was the updated "square" version, which is matte blue. They had noted on the work order that the wonder finish slides are no longer available. I was fine with this, as the pistol looks great in its new dual tone format. They also threw in a t-shirt and an extra magazine for my pistol! I am beyond thrilled with my experience, and consider their customer service top notch. I would recommend this pistol to everyone, and also that anyone having issues, not hesitate to contact EAA!! Sorry if this is long and poorly written. I'm trying to squeeze it in on my lunch break. I will post pictures later tonight.